Hi Alvin Z Sin. I;m currently facing the same problem as u, but mine is from dragonlink. and mine is worst, supposingly shipped out at end sept, till now still no reply. have u received ur parcel?
Customer Service is very hostile when your tracking number of your parcel have not arrived in Singapore. Shipper affirmed that my parcel have reach Singapore custom and waiting for clearance. However, customer service from Citylink denied any information from system and asked me to call shipper instead. She didnt even bother to help me to check internally. She raised her voice at me when i want to confirm if my delivery is handled by dragonlink because shipper confirmed to me that these 2companies are affiliated. Shipment was sent out on Fri night 24/Oct and till now, 30/Oct, i could COMPLETELY unable to see any tracking number of my goods. Seriously i am wondering how this company function? They should train their staff better and send them to some service quality course. I would not hesitate to bring this to the media at last resort!
FUCKING LOUSY SERVICE. AN AIR SHIPMENT TOOK MORE THAN TWO WEEKS! CUSTOMER SERVICE CONSTANTLY CUT OFF OR HANG UP MY CALL. PROMISED TO DELIVER ON 17/7 BUT NOW IS ALREADY 18/7 LATE NIGHT AND NO NEWS AT ALL. WHAT THE FUCK IS GOING ON? SHITTY LINK?
Super lousy and bad service... non professional customer service, always cut the phone, a lots of excuses like check n call you back, cant use handphone in office, system down...
yeah is happening to me too. am going to change another courier company.
yup real lousy service, they pick up the call and then cut you off. tried and tried calling and same thng happen. once i got thru and they ask for some info and said to hold while they check. once they put you on hold. they cut you off again. and the consignment number that they issue o the card they left at the door. it shows that it was for another document deliver to a totally different location 4 months ago. its no joke. worse courier company ever
never never never never never use this anymore!!!! the worst courier I have ever encountered. my shipment is delayed for one whole week and nobody answer the call. And finally somebody picked up the call, told me my parcel is on shipment, but!!!! I didn't get it!
City-Link is the worst bad service in world. The staffs from city link are very terrible. They treat their customers so rude. This is the 1st time and last time concerning with like that terrible staffs and company. I can't understand how their boss trained to them to be very terrible. Whenever call and ask about delivery , they reply so rude.
Totally agree!.. Bad service.. Urgent document arrived Singapore on Mon 4th Feb.. Waited and nothing came. Tried calling them cannot get through for 2 days.. Finally got them yesterday and they said document cannot deliver because I have shifted.. What??.. They have my contact but no one bother to call.. Had to call KL office etc... Very stressful as need document urgently!!.. Will definitely not use them and will not recommend anyone to..
telephone cannot get thru, call also got problem, how to find my goods, delivered to the wrong address.
Shipment delay for 2 weeks. Nobody answer call for 1 whole week. I think the company waiting to be closed down...
Bbbaaadddddd service !!!!!!!!!!
very very bad services. never use this service anymore. will inform all my counterparts around the world.
REALLY REALLY SUPER NOT RECOMMENDED. 1st. Service is bad. 2nd.Attitude is worse. 3rd. the delivery super slow. many many excuses and ppl not helpful even telling lie. Got a voice mature malay lady is ok. but the young malay lady always forget call you back. and the old chinese lady named Juliet even worse will shout at you. Delivery delay again and again, not reliable at all. never delivery as per told. my house got 2 ppl in still say got deliver but no ppl home. Really dont know how can this kind of company still surviving till now. I WILL NEVER USE THEIR COURIER ANY MORE. SUPER DISAPPOINTTED COURIER.
This is worse courier company!!! Their attitude is damn bad!! They can even delay your enquiry about 2 to 3 days!! I was wondering whether their staff know about their system/procedure??? All my question they can reply very fast:" ok. cos all these we not really know all;in this case, we will all you back short a while." tHEN THE CALL WILL NEVER AND EVER COME BACK!!"
This is worse courier company!!!
Their attitude is damn bad!!
They can even delay your enquiry about 2 to 3 days!!
I was wondering whether their staff know about their system/procedure???
All my question they can reply very fast:" ok. cos all these we not really know all;in this case, we will all you back short a while." tHEN THE CALL WILL NEVER AND EVER COME BACK!!"
Never never because the service is cheap and choose the courier company...
The customers service is very very bad...
Disappointed...1st ans last time using this courier company...
i received message is not in person .but we are here only. your service man cheating or your service is bad + customer service is worst
"the shipment is not in means not in, don't ask me what is the reason,everything is possible here." this is what they told me after the shipment is delayed for five days.and this is not the first time.
Bad Services + Bad Customer Services