Feedback and Complaint Management
"the roots of education are bitter,
but the fruit is sweet"
(aristotle)

What our clients say to about us

I am Sun from China who speaks little English. When I came to Singapore, I understood that Singapore uses English as an official language for communication.
~ Ms. Sun

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I feel so lucky to have you as my teacher for the past two years. You have helped me so much!
Thank you for patient and always in a good mood.
~ Yong Ling

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Feedback and complaint management

ASTA School strongly believes that feedback is essential for the growth of our school in terms of quality of services. We appreciate, and strongly encourage students and/or customers to give us your generous feedback.The Policy applies to feedback concerning compliments, complaints and general comments about quality of services, staff conduct and staff performance.

We welcome your generous feedback anytime. Our feedback channel includes:
  • Face-to-face interview
  • Written such as mails or emails
  • Hotline (65) 6569 0123
  • Suggestion boxes found in school compound
ASTA will approach students’ feedback through the following procedures:
  • Staff will attempt to solve minor feedback on the same day as it is received. Filing of records is not necessary for minor issues that were resolved on the same day.
  • Student will proceed to fill in Feedback form if problem is not resolved, or a major issue has been brought up.
  • Written feedback will be resolved within 14 working days from the day the feedback was received.
  • Person who raised feedback will be informed the results via face-to-face interview.
  • All feedbacks/complaints (except for minor issues resolved within the same day) will then be recorded in the feedback/complaint resolution forms.