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How To Be A Leader At Work
Most organisations have at least one person who is a natural leader. When it is announced she will be leading a new team, employees line up to join. When he asks for a volunteer for an assignment, people jump at the chance. Employees turn to her as a ...
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Building People Skills
For many of us, being a leader is often an unnerving experience. Guiding and dealing with people issues is often a very challenging task for leaders, managers and supervisors. Some of us may even feel as if we have been dumped into a trackless desert ...
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Are You Being Listened To At Work?
You are at a meeting to discuss ideas for implementing a new program in your department. After some discussion, you tentatively throw out an idea to the group. It is ignored.
Ten minutes later, one of your co-workers says 'Hey, here's an idea ...' a ...
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Effective Communication
There is an old saying that most of our problems in life talk back. A survey of executives last year concluded that 85 percent of executive success is associated with the ability to communicate effectively. Your ability to communicate effectively is ...
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How To Deal With Stress
Stress is something we feel every day of our lives. Sometimes it makes us feel like everything we try to do, no matter how hard we try, just doesn't seem to go the way we want. With the current economy and unemployment rate, finding a job, starting a ...
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How To Handle Difficult Customers
It may be tough, but knowing how to deal with disgruntled customers is a mark of true professionalism. It sounds like a cliché, but often it is true: 'The customer is always right.' Even if everything seems to be breaking down, even if these custome ...
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What Does Your Workspace Say About You?
You have been facing a challenge at work, but at least you can laugh about it when you find a similar situation illustrated in a cartoon. The cartoon summarises your frustration with management so well, you're thinking of posting it by your desk. Bef ...
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Maximum Achievement
The most important question to ask yourself is, 'What would my ideal future be?' When I sit with executives to do strategic planning, I say, 'Let's describe this company as if it were perfect five years from now in every respect.' We then fantasize: ...
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Negotiating Keys
Good negotiators value relationships and try to get along well with the other party during and after the negotiation. Your ability to negotiate effectively is essential to your success. Negotiating is how people with different values and interests fi ...
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Positive Expectations
Positive expectations motivate people to exceed their previous levels of accomplishments.
The superior leader is like a catalyst in a chemical process that causes the other ingredients to work together in a superior fashion. Superior leaders elicit ...
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Strategic Thinking
The ability to think and plan strategically for the future is the most important single skill off effective executives.
Study leaders who, in retrospect, make the best and most effective decisions, and you find that the lone quality that stands out ...
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