A small UK based trader organization was interested in maximizing their telecommunications investments and identifying areas of possible improvement. First, they wanted to identify unused PSTN and private line circuits. They also wanted to easily allocate voice service expenses and provide historical trending reports on telecom activity. And finally, to better track telecommunications charges to protect themselves from duplicate charges and/or payments.

This small trader organization decided to install a call management system to track their telecommunications usage and provide trending reports. The system they chose gives total visibility of their telephone costs and usage. It is the only solution available that integrates dealer board data and fixed line, mobile, internet, email, and voice recording usage, under a single system with secure web-browser. Equally, this call management system is geographically redundant; able to support a single site or a global network of hundreds of remote branches.

This particular call management system was designed specifically for investment banks and to connect with turret and dealer board systems and interfaces with both traditional and VoIP telephony systems. It is crucial for investment companies to get solutions that were created specifically to fit their needs. The turret system integration is the key component in making a really complete call management system for investment banks and trader companies. Equally, finding a system with the flexibility to work with any telephony system makes integration easy and painless for the business customer.

By investing in this call management system, this trader organization was able to immediately identify five unused private wire lines. They were able to terminate these five lines and cease paying for lines that they were not using. Identification of a trunk outage from the LCR operator to more expensive PSTN calls. These PSTN calls are billed at a 15% inflated cost. Due to this outage, the company was paying an inflated charge for these bills. They were also able to identify errors in telecommunications charges from their carriers. This billing error amounted to roughly 5% percent per month. They were also able to identify that they were not receiving the discount structure that was agreed upon in their contract. In all, the company was able to save $46,500 in the first year after implementing the call management system. They were able to recoup their investment in the system in less than 8 months after purchase.

This call management system offered some additional benefits as well. It offered a sophisticated web browser based, dashboard-style interface with drilldown reporting. It also came equipped with highly granular access policies, defined and limited by the system administrator, allowing secure access from any point. And most importantly, it allows managers to evaluate real time statistics on trader activity as it happens – most and least active traders by day of the week, etc.

This small UK trading company was able to realize real returns on their investment in a call management system. Not only did they see immediate returns, but they were also about to monitor their costs and the activities of their traders on an ongoing basis. A call management system can help investment banks and trading companies to cut costs and improve efficiencies with an almost immediate return on investment.