But how do you train sales staff to be good at customer service? Customer service involves many things. It requires a great attitude, a knowledge of the business, and a real desire to help the customer get what they want, and provide it in a manner that is positive so that they come back and refer their friends and family to the business, as well.
There are a wide variety of customer service training tools available. The key is to find out which type of training best fits your needs. One type of training tool that is good for many kinds of businesses is using video training. Video training is very cost effective. Video training involves a one time cost for the training videos and other materials. Video training is available in a variety of medias, including VHS, DVD and CD-ROM. This makes it user friendly and will work with whatever system you currently have.
Video training can be done with a group or sent home with an employee for some self-study at home. The videos give concrete learning skills and display scenarios to help employees identify what type of customer service skills are needed in any situation. These types of training videos often include simple tips for improving customer service, activities for team building and confidence, and role-playing ideas so that employees can practice the skills they just viewed. It can also provide motivational tips to keep employees enthusiastic about customer service.
Another advantage of video training is that you can train employees now, and other employees in the future. If you feel like your employees need a refresher course on some aspect of good customer service, you can show it immediately, without waiting to book a trainer. These are the kind of tools that work anytime, anywhere, which saves time and money for the business owner.
Finding a company that sells these kinds of customer service training tools is as easy as connecting to the Internet. There are a ton of companies that offer video training. Many will allow you to view the videos before purchase so that you can decide which format would be best suited for your business and employees. The videos are reasonably priced to fit within any budget, and often you can purchase just one or two videos or an entire training course. It's up to you. Now, teaching your employees how to provide excellent customer service has just gotten a lot easier.
Customer Service Training Powerpoint
You thought that you're already a model employee and that you no longer need any customer service training?until you receive a call from an irate customer, and you simply blew everything. How you'd wish by now it never happened. But then again, only when you decide to go for customer service training, you would have been able to handle the situation like a pro and even receive well-deserved praises from your company.
Why You Need a Customer Service Training
The purpose of going through proper customer care orientation isn't just to have a certificate, which you can add to your folder of portfolios. The lessons and the workshops that you will eventually go through will hone you to the kind of person that a customer expects you to be, in the same way that you can mold yourself to who you want to be to your customers. Here are some of the benefits of proper customer care training:
1. You will be able to handle almost any kind of situation. You don't feel nervous, anxious, uneasy, worried, concerned, and even stressed every time you're already in front of your PC and telephone, and calls start to come in. Rather, you look forward to these occasions. After all, you are feeling more confident that you have the power and the ability to handle every concern.
2. You can eventually calm down a customer and puts him/her at ease. In as much as every John and Jane would like you to provide an answer to their every question and solution to their every problem, you're not the ultimate know-it-all. What you can do, though, is to put them at ease and bring their confidence level up, especially when it comes to the services of the company. You can not only console them, but you can basically provide them with the things you will do?which you can keep, anyway.
3. You will last longer in your job. Being a customer service representative is not an easy job. At all times, you're tasked to carry the image of the company to your customers, even when you're already under pressure. With proper customer care training, you will be able to handle every level of difficulty well, have more appreciation to your work, and, most of all, last longer in your job.
4. You will be a source of pride of your company. The company is basically depending on you, especially when it comes to dealing with customers. When you have customer service training, you will have better chances of performing well with your tasks. In turn, your company will definitely recognize your efforts and reward you in different ways, such as bonuses, incentives, raises, and even promotions.
These benefits you can only enjoy when you have undertaken customer service training. Fortunately, there are a lot of training organizations that can provide you with one, particularly when you're in Dublin. All you need to do is to give them a call and inform them of your intention to join their customer service training.
Both Bob Hett & Sheila Mulrennan are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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