Are you in a position that interacts with customers or clients? Are you in a management or a leadership role? Would you like to improve your communication with someone else who is in a management or leadership role? Communication is the key to success in a professional capacity and in our personal relationships. Communication creates a bond between individuals, for better or worse, it can bring us closer together or identify gaps in understanding or appreciation. The most honest communication contains emotion and the ability to exchange ideas with passion.
Have you ever tried to have a conversation with an irate customer, an angry family member or a passionate coworker? Please take a moment to reflect on the passionate coworker. You know the person I am talking about, the one that will talk over everyone in the room to get a point across. The passionate coworker is the one standing to deliver a speech, even when it is not appropriate. He or she may be completely oblivious to the fact that nobody else is listening. The voice of the passionate coworker is slightly louder than it needs to be, especially during periods of heightened emotion. The same can said of the angry customer.
Passionate Communication comes in Waves
The next time that you find yourself confronted by the passionate coworker or irate customer, imagine yourself sitting on the beach and watching the waves roll up to the sand. Listen to the inflection, the rise and fall of the voice as the individual expresses ideas or perspective with emotion.
Typically, the emotional communication will build like a powerful wave gathering from an ocean of energy, enthusiasm or anger. Do not try to interrupt with your comments or exchange ideas while the emotional wave rises and gathers strength. Rather, allow the other person to speak freely and unfettered as they build on their own momentum, while you bask in the heat of the sun on your perch at the beach. You should relax and watch the wave of emotion grow with the verbal expressions of the communicator. Eventually the wave will peak, crash into the shore, and slowly pull back into the ocean.
After the emotional wave has crested and crashed into the sand with exclamation, and as it slowly rolls quietly back into the deep sea of thoughts that is when you should express your response. This is the time that the passionate coworker, the angry customer or the exuberant client is most receptive to your comments and ideas.
Sometimes you may receive several waves of emotional communication. If you are fortunate, the other individual may recognize the courteous rules of communication and support a balanced exchange of ideas. In some cases, the other individual may be so overwhelmed with emotion that additional waves may immediately rise up and come toward your shore. In such cases, simply relax and wait for the next set of passionate waves to reach the shore and collapse once more. With every new wave of emotional communication, there will be a brief period of reflection, sometimes just to take a breath or regroup thoughts, and that is when the other person will be most receptive to your communication. Wait for those moments and increase the effectiveness of your own communication.
It is rarely effective in dialogue for you to crash your waves of passionate communications into another person's feverish pitch. If both sides of a conversation attempt to rise above the other at the same time, it often results in a tropical storm or small Hurricane that drains both sides and drowns any potential benefit. Avoid that syndrome by making your communication more powerful. Wait to jump in when the tide is pulling back into the ocean and let the other person pull you into their thoughts and passion when they are most receptive.
From time to time, you may find yourself confronted with a tidal wave of emotional communication that has very little substance. Rather than confront the wave of emotion, either pull out your mental sunscreen or hop on your sensory surfboard and wait for the wave to collapse. Even a whale has to come up for air eventually.
John Mehrmann is a freelance writer and President of Executive Blueprints Inc., an organization devoted to improving business practices and developing human capital. www.ExecutiveBlueprints.com provides resource materials for trainers, sample Case Studies, educational articles and references to local affiliates for consulting and executive coaching. http://www.InstituteforAdvancedLeadership.com provides self-paced tutorials for personal development and tools for trainers. Presentation materials, reference guides and exercises are available for continuous development.
Interactive Model Of Communication
When you are talking about your business, the process, tool and message must be effective enough to capture the audiences or readers. One way to do it is by means of effectual communication tools such as brochures.
Brochures are folded printed promotional materials which are distributed for the purpose of information dissemination. It is commonly used by savvy businessmen to promote their products and services.
In order to attract the target market, brochure printing uses eye-catching illustrations. With regards to its functionality, brochures usually provide a brief and succinct description about the company and its line of business.
The texts used are also made compact. It means that in every fold, new and interesting information can be had. The images must also be used for easy relaying of the message. Product information must be whole and satisfying. These folds of communication will not only make the readers informed but it will create a bond that will eventually result to a craving that in the future time they can resort to your business as an ultimate solution to their needs.
Brochure printing companies, usually suggest utilizing more colors in printing. Black and white is classy, but when it comes to brochure, it might bore the readers and will not elicit attraction. This is the reason why, most of the businesses use full color printing in their brochures. There are also a few that uses more than four colors to ensure that colors are comprehensive enough to cater to their illustrations.
Brochure may come in several folds. In fact, it can go as far as eight folds far from the usual which is three. Glossy papers, coatings, cut and design may also vary depending on the customerís specifications as well as the trend in the printing industry.
You can choose brochure printing companies either online or through a friendís recommendation. One thing that you must make certain is that the printer must be reliable so you will not worry about your printing job the moment you leave them in the printerís custody.
Also, make certain that all your specifications and demands are clear with the printer so as to yield professional and outstanding results. It will be worry-free on your part that your printing job or your communication folds are in good hands!
Both John Mehrmann & Maricon Williams are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
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