Editorials » Business Resources » Marketing Guide » Marketing in Tourism

Marketing Tourism Online, Part One: The Basics

By: Bryan Wilson

This is part one of an article series which will introduce some basic strategies, considerations, elements, and techniques for marketing tourism products online. We plan to update and refine these articles as situations change and when we have new knowledge to present. If you have comments or questions, or you are interested in Leave Home's travel marketing consulting services, please visit or contact the author directly. You can also request to be notified when a new article in the series is available.


While most tourism organizations are by now familiar with the Internet, far fewer have really gained an understanding of the technologies, new resources, new communication opportunities, and the requirements that they represent. These tips and explanations should prove a useful introduction.

While new technologies provide new opportunities, they don't change the basics of marketing: people, product, price, promotion, and distribution. Know your target markets, understand their purchase decision processes, and offer them the right product, at the right time, for the right price--and correct your course continually.


Your online communication with customers can be used to shape outcomes in the following circumstances and stages, in relation to a potential tourist's purchase decision and tourism experience. Good communication can:

  • Build awareness of a product or destination, and reshape existing perceptions;
  • Generate interest;
  • Provide information to turn interest into desire;
  • Transact the actual purchase or series of purchases;
  • Provide reassurance of a good purchase and offer preparatory information for the actual tourism experience;
  • Continue to provide information, shape perception, and improve the experience during the tourist's journey;
  • Aid and deepen memories after the tourism experience;
  • Build upon your relationship to your customer, to add value for both you and the tourist; and
  • Encourage referrals and generate repeat business.

There are different goals to achieve and appropriate methods of communication for each of these circumstances. Adding further complexity is the fact that different people (family members, friends, co-workers, etc.) may be involved and have varying importance at different stages of one purchase decision!


Despite these complexities, there are some basic guidelines which will help you communicate and market effectively online. The next in this series of articles presents advice for attracting visitors to your website.

(Seattle, USA; August 2004)

Share this article :

Users Reading this article are also interested in;
• Online Marketing, by Alex Mandossian
• Online Marketing, by Scott Lindsay
• Key To Online Marketing, by Andy West
Top Searches on Marketing
•  What Is Product Marketing•  Marketing Products And Services

About The Author, Bryan Wilson

Bryan Wilson is a travel marketing consultant and partner in Leave Home Productions. Leave Home Productions provides marketing services and tools to tourism-related businesses and organizations. Our clients benefit from strategies, tools, and creative concepts developed to clarify their needs, make use of their resources, and help them achieve their goals. We specialize in promotions, online communication, distribution and the creation of multimedia and Internet tools. Leave Home also supports marketing with traditional media formats and personal communication. We work to develop solutions that support healthy growth for our clients' business and sustainable tourism for the host communities and environments.

Spire Research and Consulting specialises in strategic market research and Asia market research. Contact Spire Research and Consulting for business and market intelligence services.

Add to your favourites! - Make your homepage
About » Widgets | T&C | Feedback   For Businesses » Free Ads | Online Advertising | Wall Maps | Text Ads
Hotline : Sales 6474 4005 | Marketing & Business Opportunities : 65942755 | (Mon to Fri, 9am to 6pm) Marketing Guide tells you all you need to know about marketing your business. From sales to advertising, online marketing to telemarketing, the guide provides an abundance of information and tips on how to effectively integrate successful marketing strategies into your business. Whether it is an online business, a home business, a small business or a big one, the guide is here to pave the way for success. Let the Marketing Guide help you to avoid and tackle making the common marketing mistakes.