Rob McKay MA(Hons) is an Industrial/Organisational Psychologist and Director of AssessSystems Aust/NZ Ltd. He specialises in employee assessment for selection and development and has over 30 years of practical hands on business experience.
Measuring Employee Performance Check out any organisational textbooks and you will always find that one of the core definitions of management is that of 'organisational control'. This process ensures an organisation pursues its strategies and actions to enable it to achieve its goals.Management control is centred on four basic questions:What has happened?Why has it happened?Is it going to continue?What are we going to do...... Similar Editorial : Measuring Your Shadow by Diana Clarke. | Source : Free Customer Service Training
Dishonest Employees Will Ruin Your Business You are about to make an employment offer to the candidate you have just interviewed - they interviewed well, they looked presentable, they appeared to be a really nice, honest person and they certainly have the credentials to do the job - but wait...What you see is not what you always get. For many, the appointment turns to custard six months down the track because what you've got, you didn...... Similar Editorial : Satisfied Employees by Kathleen Gage. | Source : Free Customer Service Training
Biggest Trap In Hiring There is considerable evidence that psychological profiling improves employee retention and productivity. However, most organisations don't add psychological profiling to their selection or development process because they think it's too expensive, or only suitable for high-level positions. Aligning a candidate's attitude, personality and mental ability to the job is a must for ANY position â€...... Similar Editorial : Avoiding the Spam Trap by Daiv Russell. | Source : Postal Employees
How To Construct A Job Description At AssessSystems we field many enquires from managers seeking advice on psychometric profiling and recommended tests to apply. The first question we ask is, "Can you forward us the job description?" This gives us a clear picture of what it takes to be successful in the role, what needs to be tested and on what basis do we form our recommendations once we have test results. You'd be amazed at...... Similar Editorial : Job Description by Dalvin Rumsey. | Source : Management Skills
The Cafe, A Cup Of Coffee And A Job Interview - A Dangerous Brew I work in a delightful complex. We have a small, efficient cafe in the middle of our office park run by a lady who has memorised the Christian name of every customer. I can't tell you how powerful this is. I don't care if the coffee is a bit 'burnt', or the sushi a bit dry. Nothing is more uplifting than the warm personal greeting she gives me when I drop by.I make a point of not eating...... Similar Editorial : Paris Glorious Cafe by Vasilisa. | Source : Management Tips
Employment Resume, Worthwhile Or Worthless? The CV or Resume has long been a fundamental requirement for any job applicant or recruiter. The CV server to tell recruiters if an applicant has the knowledge, skill and experience to do the job - but does it?I am of the belief that in most cases the CV will only tell you how good a writer someone is, or in many cases another person is. There is a burgeoning industry in CV construction -...... Similar Editorial : Need Employment by peter1. | Source : Employee Appreciation
Recruitment Is About Being The Hunter, Not The Hunted Over the past years I have give dozens of seminars and speeches on the selection process. It doesn't matter if I am in Invercargill, Auckland, Napier, Sydney, or Singapore, I always hear the same complaint: "Rob our area is different, there is a great shortage of talent here, we just can't find good people".Yes, we do have record employment figures, but let me shake you up a bit - there...... Similar Editorial : Your Cat The Hunter by Larry Chamberlain. | Source : Employee Performance
Your Personality - Lay 50% Of The Blame On Your Parents During my selection seminars I spend time giving attendees a brief 101 on what science tells us about personality. Inevitably two questions always arise. Firstly, is personality stable and can it be changed? And, are we born with our personalities, or does our environment shape us as we grow?Personality is stable after the age of about 18 years. Personal Psychologists have found that there is...... Similar Editorial : The Personality of Leadership by Jeff Earlywine. | Source : Bipolar Ii Symptoms
Hire Happiness - It's The Key To A Productive Workforce In his book, "Hiring Now", Steve Lauer explains the prerequisite for hiring the right person first time starts from within - it's about happiness. I'd never given this much though and it does sound a bit "airy fairy", but when you look at successful organisations with low turnover, he is bang-on. The most powerful and basic of all elements necessary to attract and keep people is...... Similar Editorial : Where is Your Happiness by Dr. David Thomas. | Source : Employees Right
The Hiring Interview Is Not A Conversation Many times in past articles and seminars I have stressed the poor validity of the unstructured interview in the selection process. Yet the unstructured interview is still the most common selection tool.Apart from being poor predictors of work performance, interviews are also the most underrated expense item of the selection process.Because no 'hard money' changes hands, managers see the interview...... Similar Editorial : Conversation With A Newbie by Stuart Reid. | Source : Employee Benefit Plans
Zero Telerance For Poor Performance Last week I was in Singapore delivering an address at the annual symposium for the Contact Centre Association of Singapore. Singapore is an impressive country. It's the size of lake Taupo with the same population base as New Zealand. Many people refer to this city as the Switzerland of the East. This is an apt analogy as the city is so efficient and the financial hub of Asia. What really struck...... Similar Editorial : How Poor Are You by Hifzur Rehman. | Source : Employee Benefits Broker
The Top 10 Problems With Traditional Hiring - How Do You Rate? Hiring new employees is tough. Most managers have no structured process. The following outlines the top ten problem areas we see companies make when selecting new employees.1. A failure to define the performance factors (competencies) required for the job. How can you identify the right person for the job if you haven't a clear outline of the performance factors required for the job? Call it a...... Similar Editorial : Traditional vs by Joe Lau. | Source : Employee Training And
7 Ways To Stop Hiring Turkeys How many times have you walked into a supermarket or retail store recently and been confronted by a person who just screams, "I don't want to be here today'? Where do they get these people from? Why did management not see during the selection process they were about to hire an absolute turkey? Reason, because during the hiring interview the candidate is presenting him or her self better than...... Similar Editorial : 7 Ways to Stop by Ari Galper. | Source : Employee Training And
How To Hire People With Attitude Jim's not working out, he's got a bad attitude". "We are looking for people with a can-do attitude". These are common statements I hear, or read regularly from managers about to hire new staff or address performance issues with the current team. Just what is attitude and can you identify it before you hire it? Let's start with a simple definition - Attitudes are predispositions to respond in a...... Similar Editorial : The Adventure Attitude by Cheryl Perlitz. | Source : Employee Training And
Competency Modelling Here at AssessSystems I receive calls daily from 'newbies' to employee profiling. These people usually open the conversation with, "we'd like to test a candidate." When I start to probe it becomes obvious the hiring manager has no selection system and really no idea of the competencies required to be successful in the job - did I say competencies? Many organisations today are using...... Source : Employee Training And
