About Writer With 23 years of call center experience, national speaker and author, Kimberly King, helps clients create WOW customer experiences. You will be WOWed by her passion and knowledge. http://www.interweavecorp.com or 877-969-3283.
More Than Just A Smile Every Customer Service Training Program that I ever attended preached the same old adage- "Put a smile in your voice- Your customers can hear it". Well, in the telephone world, this is not the appropriate direction to give. I have "heard" more smiles that sounded sarcastic and irritated, rather ... Similar Editorial : More Reasons to Smile by erzanajones. | Source : Customer Service Tips
The Definition Of WOW Are you striving to be the best of the best in your business? It's not enough to just be "excellent" or "outstanding" anymore. A company must be "WOW" in order to survive and thrive. Does WOW just mean providing great customer service? WOW is MUCH more than just "great Customer Service"!... Similar Editorial : High Definition DVD by Madison Lockwood. | Source : Power Positive Thinking
Mentoring With A Mission Mentoring is a challenging skill that requires more than just training on communication skills. Before you send your Supervisors to leadership training, coaching training or a course in Management 101, put these processes in place first in order to truly drive change for your business and create Men... Similar Editorial : Mission Impossible by Lachlan Brown. | Source : Qualities of Leadership
