About Writer Randy Ross is a Senior Implementation Manager and Process Analyst at Stone Cobra located in Rocklin, California. For further information on KCS, please visit http://kcs.stonecobra.com where you may download whitepapers, training materials and join KCS community discussions.
Provide A Significant Return On Investment The Return on Investment factors from implementing call center deflection coupled with Knowledge-Centered Support (KCS) principals can be separated into hard and soft savings. Hard savings include increased capacity without the need for additional headcount, increased call deflection, and decreased ... Similar Editorial : Fast Return on Investment by Thomas Cutler. | Source : Free Investment Guide
