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Top 10 Telephone Skills
by cathywarschaw. Great telephone skills are the building blocks of every business and it is easy to see why. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving...
Similar Editorials : Communicating on the Telephone | Tags : Max Marketing

Accountability is The Key to Exemplary Customer Service
by PSwitzer. In their book, Accountability: Freedom and Responsibility without Control, authors Rob Lebow and Randy Spitzer take us on a journey of discovery as they look at a new way to manage our organizations and ourselves. Their fictional character, Kip (Stan...
Similar Editorials : Customer Service | Tags : Pr Consultant

"How To Deal With Freeloaders In Your Business
. 'Can you give me your (class/product/offer) for free, or reduced cost? I'm in a tough situation, and need the help.'Have you ever had anyone ask you this in your business? If you haven't, it's either because you're invisible, you've only been in busi...
Similar Editorials : Get the Best Deal | Tags : Plus Marketing

Important Tips for Great Customer Service
by seekgiftbaskets. Customer service is of utmost importance from Day One. You can have the best gift baskets and the best services. You might get hard-to-find items of the best quality but if poor customer service is what tags along, customers will not stay your custom...
Similar Editorials : Customer Service Tips | Tags : Box Marketing

How to Bond with Your Customers
by seekgiftbaskets. Customers are the lifeline of any business. Letting your customers know that they are important and that their concerns and fears are your own can make you their trusted confidante. How better to bond with others than by being a confidante?Listen wel...
Similar Editorials : What Is Bond Market | Tags : Online Advertising Spend

Worst Insurance Customers Ever! Is it Their Fault or Ours?
by beldorian. "Are my customers really screwing me by not keeping the appointment... by not making the "buy" decision... by asking questions which I have answered already?"If your answer is, "yes" - I agree with you, they probably are screwing you! If your answer ...
Similar Editorials : The Worst PR Mistakes | Tags : Pr Agency

5 Steps To Making Your Customer Happy
by tjacowski. Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer satisfaction l...
Similar Editorials : How to Be Happy | Tags : 100 Best Companies

How to Get on the Good Side of Internet Surfers
by lginger. Most people surfing the internet are looking for information. They aren't necessarily out to buy anything. By giving them useful information, you not only entice the search engines to rank you higher due to your abundance of keywords, but other web...
Similar Editorials : Are You A Side | Tags : Marketing Net

Customer Relationship Management
by secmit. For businesses large and small, their profitability and success depends upon customer retention, customer relationship enhancements and customer acquisition. This is often known as Customer Relationship Management or CRM. CRM is the managing of all b...
Similar Editorials : Relationship Networking | Tags : Media Companies

Six Sigma And The Customer
by tjacowski. The customer centric focus of Six Sigma methodologies cannot be sidelined for any reason whatsoever. Although the end results of Six Sigma implementation (such as improvement of bottom line profitability and lean management) are quite significant, th...
Similar Editorials : The Six Sigma Mis | Tags : Utility Companies

The Golden Rule of Customer Service
by dwoffice. "Do unto others as you'd have them do unto you." Don't worry; I'm not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. Many people ...
Similar Editorials : Customer Service | Tags : Three's Company

Avoiding CRM Failure
by chicoman98. If you're evaluating a CRM suite in particular, you may have heard a lot of horror stories about CRM investments going to waste. Rest assured, it's not the technology; cases of outright technology failure are rare in e-business, and their heyday was ...
Similar Editorials : Reinventing Failure | Tags : Director Of Marketing

CRM On-Demand Is In Demand
. There are many factors involved in this significant shift from the traditional software purchase and implementation to the On-Demand offerings from companies like Salesforce.com, Microsoft, and Siebel. For the larger enterprise user, there may be imp...
Tags : What Is Marketing

Isnt That What Customer Service is All About?
by yomoms. Last week I went to a local pharmacy to have a prescription filled. As I approached the prescription counter I noticed a sign beside the cash register that said, " Let's Talk." Considering it an invitation I said in a friendly, cheery voice, " OK l...
Similar Editorials : Customer Service | Tags : About Public Relations

Importance of Customer Relationship Management
by hunter. Companies that need customers in order to build a profit need to have a system in place that effectively and successfully manages the customer/client relationship. Many companies are choosing to have some of their employees earn a certificate in cus...
Similar Editorials : Customer Management Relationship | Tags : Non Profit Pr

Five Steps to a Successful CRM Implementation
. For the professional services person, some iterations of CRM may be confusing - many are slanted toward automating customer service operations. But never fear, there is a whole lot more to CRM than fielding service calls. In fact, a new breed of CRM ...
Similar Editorials : ERP Implementation | Tags : Customer Marketing

Feedback: Listening to What You Dont Want to Hear
by laurie39. 1. First, accept the fact that you are not perfect and that nobody else is perfect, either. This seems self-evident, but a surprising number of people expect themselves to get everything right the first time, often without instruction.2. Drop your de...
Similar Editorials : Failure is Only Feedback | Tags : Pr Issues

Quality of Customer Service is Most Important
by hunter. For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People respond positively to good customer service. IF you are a business owner then you know how t...
Similar Editorials : Customer Service | Tags : New Company

The Many Uses Of Training Videos
by hett1618. Every new employee needs some type of training, and most employees benefit from ongoing training and learning. This training needs to be consistent, useful and easy for both the employee and the employer. It also needs to be convenient and cost effec...
Similar Editorials : Yoga Videos | Tags : Top Companies

A Guide For Customer Service Training Tools
by hett1618. Let's face it, good customer service can make or break a company. Even if the product is top-notch, if the sales representatives don't have great customer service skills, it doesn't matter. Customer service should be a number one priority to any busi...
Similar Editorials : Customer Service | Tags : Good Company

Manage Your Bank Account With Ease And Convenience
by newcheapsubmit. Of late, online banking has increasingly gained popularity. Countless consumers have largely benefited from this real possibility to conduct all their banking transactions online, without having to stand in a queue at the bank. Even speaking to someo...
Similar Editorials : Offshore Bank Account Tips | Tags : Online Ad

Keep Costs Low To Make More Money
by justarticles. When selling watches online your number one goal should be to make money. If you become good at selling, making money will fall into place. But even though you should be concerned with making a profit on each sale, there is also another area of you...
Similar Editorials : Make Money | Tags : Sales Business Letter

Merchant Accounts 101
by awebpro. For all of the new webmasters out there that have recently established a business and are looking to accept credit card payments online, here's a little Merchant Accounts 101 course for you! In understanding how merchant accounts work, you will be be...
Similar Editorials : Internet Merchant Accounts | Tags : Sign Company

Closing Escrow on Business Buying/Selling
by kismetrei. The final part of the whole deal is the escrow. The word is an old Anglo-French word which originally meant ‘piece of parchment or fabric’. In today’s parlance, the word describes the process whereby a property is deposited with a third party...
Similar Editorials : Buying A Business | Tags : Art Company

Where My Loyalties Lie
by bootstraparticle. “Someone once said that at some point everything must degenerate to work. Entrepreneurs know this better than anyone because if there is one thing entrepreneurs do, it is work.” In The Guru Guide to Entrepreneurship Joseph and Jimmie Boyett give...
Tags : Marketing Idea

 
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