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My sis and I had a bad experience with JUN-AIR TRAVEL for our 8D6N Kyushu trip from 15-22 Apr'16.
Firstly, when we booked our trip in Travel Revolution fair, we were told that we still able to see sakura in mid Apr. But when we were at the tour briefing (which was 4 days b4 departure) that staff (PRC) told us sakura already long withered by end of Mar. And she told us that person (David) whom served us in the travel fair was not even their staff so they cannot comment (so dishonest and irresponsible). Beside both of us, there are few members in our group also felt being conned in the fair. As cancellation was not allowed we had no choice but to go ahead as planned.
Things being worsen when Kumamoto in Kyushu was being strike by earthquake on 14 Apr (just a day before our departure). We were worried on the situation and requested Jun-air to check/confirm on the safety of our trip on 15 Apr before heading to Airport (check in by 10pm). Their staff only provides us a letter from the Japan tour agent that only Kumamoto was being affected and it safe to go ahead the trip.
As the JUN-AIR had no intention to cancel/postpone the trip and also there was any flight delayed/re-scheduled for our flight (SIA), there were no compensation on the amount ($2.6K) we already paid. We again had no choice but had to proceed with the trip few hours before departure time.
When we reached Fukuoka airport on 16 Apr @ 6-25am, our japan tour leader (another PRC guy) fetched us to our first destination in Oita (Beppu). Adding to our nightmare, we realized from internet/TV news that on 16 Apr at 1-25am there was second earthquake in Kumamoto which destroyed the highway and caused many aftershock in many areas of Kyushu and Oita was also affected. The hot spring site in Beppu was being closed due to earthquake.
When checked into Beppu Onsen at about 4pm, our group (15pax) we were worried that the situation maybe worsen and request the jap tour leader to arrange flight returning back to Spore but were bluntly rejected. He refused to contact Jun-air in Spore and insisted we still able to visit other sites/location as all hotel arrangement already done. And he was so unprofessional as a tour guide, he just walked away from us and back to his room.
That first night was our worst experience as we encountered 3 times aftershock in our room and were too afraid to enjoy the hot spring and even put on full clothing to bed (with luggage’s ready packed). For the rest of days of our trip in Kyushu, we seem to be the only tour group to check-in onsen/hotel and at site seeing areas. We had alternations on itinerary which missed the most popular sites -- the Kumamoto castle & ASO Mountain.
Also during the touring, that PRC tour guide was so unprofessional to even quarrel/argue with our group members in various occasions. With such bad experience with the JUN-AIR and jap tour guide, we were lucky to be able to survive and return safely back in Spore.

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28 Apr 2016 12:01:55
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My sis and I had a bad experience with JUN-AIR TRAVEL for our 8D6N Kyushu trip from 15-22 Apr'16. Firstly, when we booked our trip in Travel Revolution fair, we were told that we still able to see sakura in mid Apr. But when we were at the tour briefing (which was 4 days b4 departure) that staff (PRC) told us sakura already long withered by end of Mar. And she told us that person (David) whom served us in the travel fair was not even their staff so they cannot comment (so dishonest and irresponsible). Beside both of us, there are few members in our group also felt being conned in the fair. As cancellation was not allowed we had no choice but to go ahead as planned. Things being worsen when Kumamoto in Kyushu was being strike by earthquake on 14 Apr (just a day before our departure). We were worried on the situation and requested Jun-air to check/confirm on the safety of our trip on 15 Apr before heading to Airport (check in by 10pm). Their staff only provides us a letter from the Japan tour agent that only Kumamoto was being affected and it safe to go ahead the trip. As the JUN-AIR had no intention to cancel/postpone the trip and also there was any flight delayed/re-scheduled for our flight (SIA), there were no compensation on the amount ($2.6K) we already paid. We again had no choice but had to proceed with the trip few hours before departure time. When we reached Fukuoka airport on 16 Apr @ 6-25am, our japan tour leader (another PRC guy) fetched us to our first destination in Oita (Beppu). Adding to our nightmare, we realized from internet/TV news that on 16 Apr at 1-25am there was second earthquake in Kumamoto which destroyed the highway and caused many aftershock in many areas of Kyushu and Oita was also affected. The hot spring site in Beppu was being closed due to earthquake. When checked into Beppu Onsen at about 4pm, our group (15pax) we were worried that the situation maybe worsen and request the jap tour leader to arrange flight returning back to Spore but were bluntly rejected. He refused to contact Jun-air in Spore and insisted we still able to visit other sites/location as all hotel arrangement already done. And he was so unprofessional as a tour guide, he just walked away from us and back to his room. That first night was our worst experience as we encountered 3 times aftershock in our room and were too afraid to enjoy the hot spring and even put on full clothing to bed (with luggage’s ready packed). For the rest of days of our trip in Kyushu, we seem to be the only tour group to check-in onsen/hotel and at site seeing areas. We had alternations on itinerary which missed the most popular sites -- the Kumamoto castle & ASO Mountain. Also during the touring, that PRC tour guide was so unprofessional to even quarrel/argue with our group members in various occasions. With such bad experience with the JUN-AIR and jap tour guide, we were lucky to be able to survive and return safely back in Spore.
Strongly agree. Never travel with Jun-Air. I am one of their victim. Lousy service and Hooligan tour manager in China.
Sharing this so that more people will be aware of the unpleasant events my family experienced when we travelled with Jun-Air Travel. In Dec 2015, we went on a 7D Korea+3D Shanghai Tour. On the last day at Korea, we were supposed to catch a 6pm flight to Shanghai. However at 12pm, Jun-Air suddenly called to say that our flight was changed to 4pm. No explanation was given and even our Korean tour guide felt frustrated by the sudden change. Hence, we had to skip 2 of our itineraries at Korea to catch the new flight. At Shanghai, my family was worried that the same would happen to our flight back to Singapore. We called the airline company to confirm our seats and discovered that one of our family member's flight ticket was not booked at all. After making many international calls back to Jun-Air, we finally managed to confirm that family member's flight ticket with the airline. Back to Singapore, I had to call Jun-Air several times to seek for a proper explanation. The excuse given by them was that the return flight was fully booked and hence they had to change our flight. This is clearly unreasonable as we booked the tour very early in August and even went down a few days before we depart to confirm our final electronic plane tickets. Furthermore, according to our Korean tour guide, the same incident occurred to the tour group before us. This shows that the change was due to the travel agent's fault. Jun-Air Travel replied that the 2 missed itineraries are shopping places with no admission charges. Hence, they will not compensate us in any way except to give us some travel vouchers. From a tourist's point of view, shopping is one of the highlights at Korea and also one of our main purposes of visiting Korea. Also, we were given travel vouchers when we first booked this tour. Hence, giving us more travel vouchers is not a proper compensation and we would not want to travel with this tour agent again since we have lost our faith in them. My family felt deeply disappointed in Jun-Air for their irresponsibility and lack of sincerity in handling tour problems which clearly arose due to the travel agent itself. We have travelled many times with other Singapore tour agents and this is the first time we encounter such an incident. So do think twice before booking a tour with them!
Anyone looking for tour agency to go overseas, don't go to JUN-AIR. Gave money last year june to go overseas and can't go but they refused to give back the money. Went down just now to ask whether any tour group going in june and they said that there is a group that is already full for the trip in june and yet they didn't even bother to call us and ask whether are we interested for the trip. Somemore they push all the blame to us that we should be the one calling and asking. Come on! Who knows when is the trip date? JUN-AIR should be the one calling the customers and informing us instead. Really disappointed in the tour agency. Furthermore, they are unwilling to return the money even though we didn't go for the trip. Don't go to this agency if you don't want to get disappointed in JUN-AIR services. First time booking with JUN-AIR and really damn disappointed with them!
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