6489 0983
Terms & Conditions



The Terms and Conditions governing the use of, and the Cardholder's participation in the TapForMore Rewards Programme (the "Programme") are listed below. The Programme is run and managed by Cold Storage Singapore (1983) Pte Ltd (the "Company"). By receiving or acknowledging or using the PAssion ez-link Card ("Card"), the Cardholder is deemed to have read, understood, accepted and be bound by all the Terms and Conditions herein.

In this Terms and Conditions, the definition of the terms are set out below, except where the context otherwise requires:

  • "Card" refers to the PAssion ez-link Card bearing the Participating Banner logos.

  • "Cardholder" refers to the holder of the Card.

  • "Charge" refers to the fees imposed by the Company on any and all individuals for participating in the Programme, the amount of which is currently set at S$10.00 (exclusive of GST) per annum. Such amount may vary from time to time and at any time at Company's sole discretion.

  • "Company" refers to Cold Storage Singapore (1983) Pte Ltd.

  • "Eligible Spent" refers to the amount spent in a transaction on products and/or goods and/or services participating in the Programme at a Store, save for all those set out under Clauses 5.2 and 5.3 herein.

  • "PA" refers to People's Association.

  • "Partners" refers to a person or third party or an entity of the Company that participates in the Programme.

  • "Participating Banner" means such of the Company's banners as are agreed by the Company to be participating in the Programme, which may be amended or supplemented from time to time by the Company at its sole discretion. As at 1 April 2010, Participating Banners are as follows: Cold Storage, Marketplace, Giant and Guardian Health and Beauty.

  • "Programme" refers to the TapForMore Rewards Programme managed by Cold Storage Singapore (1983) Pte Ltd.

  • "Reward" refers to the products and/or goods and/or services redeemable by the Cardholder in exchange for his TapForMore Points.

  • "Service Providers" mean the service providers currently participating in the Programme.

  • "Stores" refer to all stores of the Participating Banners.

  • "TapForMore Points" refer to the points issued to the Cardholder in the TapForMore Rewards Programme.

  • "Working hours" refers to the working hours of PA.

  • Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender.

  • Unless the context otherwise requires, words referring to the singular number shall include the plural number and vice versa. Headings are used for ease of reference only. The Terms and Conditions herein contained are not to be interpreted by reference to the heading.

1.1 The Programme is the sole property of the Company.
1.2 Upon receipt of the Card from PA, the Cardholder may participate in this Programme when the Cardholder shops at any of the Stores and such other Partners and/or Service Providers participating in the Programme with the Company from time to time.
1.3 The Terms and Conditions of the Programme (and the Cardholder's participation thereof) is determined and governed by the Company. Please refer to the issuer(s) of the Card for all other terms and conditions of the Card.

Successful applicants for the Card will automatically be enrolled to the Programme. The Company hereby reserves the right to determine, at its sole and absolute discretion, the eligibility of the Cardholder's participation in the Programme.

Upon receipt of the Card, the Cardholder is deemed to have fully accepted and agreed to all these Terms and Conditions of the Programme.

An annual Charge shall be imposed. Such annual Charge can be paid with TapForMore Points where available. However, as at 1 April 2010, the Company has, out of its goodwill, waived the Charge for all Cardholders until such time as shall be determined at the sole discretion of the Company.

5.1 The Company hereby reserves the right to, at any time, and from time to time, impose a limit on the number of TapForMore Points to be awarded to each Cardholder in respect of special promotional items and/or offers.
5.2 The following transactions and/or products and/or services (not exhaustive list) shall not be considered as Eligible Spent:-
5.2.1 Gift Vouchers;
5.2.2 Service and statutory items;
5.2.3 Newspapers and any other form of publications;
5.2.4 Infant formula milk products;
5.2.5 Tobacco products;
5.2.6 Transactions made online at www.coldstorage.com.sg or any the Participating Banner's online portal;
5.2.7 Transactions made at self-checkout counters available at selected Stores;
5.2.8 Atrium and/or tentage sales.
5.3 Certain sale transactions and/or products and/or services available in the Stores may be excluded from the Programme at any time and from time to time and shall be decided at the Company's absolute discretion without notice to the Cardholder.
5.4 Cardholders are required to present the Card without demand from the Store to enjoy the Programme.
5.5 The Company shall be entitled, at any time, to cancel any TapForMore Points awarded if the relevant products to which such award relates to are returned or cancelled for any reason, and a full refund of the product is given. In event that products purchased are exchanged for other products of a lesser value for any reason, the Company shall also be entitled to cancel any TapForMore Points awarded for the difference between the selling price of the products purchased and the selling price of the products exchanged for. No refunds and/or exchange will be allowed unless (i) the receipt showing proof of such purchase and (ii) the Card is presented at the point of the refund and/or exchange.
5.6 Without prejudice to all other Terms and Conditions herein, TapForMore Points will ONLY be awarded for a sale transaction in the Store when a Card is physically presented for tapping at the checkout counter at the point and time of transaction.
5.7 The Cardholder shall not be entitled to, nor shall the Company issue, any TapForMore Points for all past or previous purchases and/or sale transactions whereby the Card has not been actually physically presented and/or produced by the Cardholder at that transaction referred to at THAT point and time in question.
5.8 TapForMore Points will only be awarded to Cardholders who personally make the transaction at the Store by presenting the Card during the transaction. The Company reserves the right to refuse, without assigning any reason whatsoever, to award any TapForMore Points to the Cardholder, until the Company is fully satisfied as to the verification of the Cardholder's identity.
5.9 Without prejudice to all the Terms and Conditions stated herein, in relation to purchases made by persons other than the Cardholder (whether authorised by the Cardholder or not), the Company may, without notice to the Cardholder, delete any of the TapForMore Points from the Cardholder's account which has been awarded.
5.10 TapForMore Points are non-transferrable and shall not be transferred between accounts even if the accounts belong to the same individual.
5.11 TapForMore Points have no real cash value and cannot be sold and/or traded and/or exchanged for cash in any way whatsoever.

6.1 The Company may, at any time and from time to time, collaborate with Service Providers to participate in the Programme, without notice to the Cardholders.
6.2 Service Providers shall, subject to the written approval by the Company, determine the terms and conditions under which they will make awards and/or redemption.
6.3 Service Providers may, subject to the prior written approval by the Company, amend or vary their Service Provider's terms and conditions.
6.4 TapForMore Points shall not be recorded into the Cardholder's account until notification of award has been received by the Company from the Service Providers and certified correct by the Company.
6.5 The Company shall not be responsible for any delay or failure on the part of the Service Providers in the giving of notification to Cardholders.
6.6 The Company shall only take into account TapForMore Points, if at the time of the award, the Service Provider making the award:
6.6.1 is party to a valid and existing Service Provider's agreement with the Company; and
6.6.2 is not in breach of the Service Provider's agreement whether or not the Company has notice of or has given notice to the Service Provider of any breach by the Service Provider.
6.7 The Company may:
6.7.1 delay crediting TapForMore Points into an account until it has verified to its satisfaction that the award was not made in breach of any of these Terms and Conditions or the Service Provider's Agreement; or
6.7.2 without being obliged to do so, cancel the credited TapForMore Points if at the time of the award, (i) the Service Provider making the award was not party to a valid existing Service Provider's agreement; or (ii) the Service Provider was in breach of the Service Provider's agreement whether or not the Company has notice of or has given notice to the Service Provider; or (iii) the Service Provider requests for the Company to cancel the TapForMore Points.

7.1 Redemption may only be made by the Cardholder personally attending at the redemption. The Company is not obliged to, but may, at its discretion, demand for verification of the Cardholder's identity to the satisfaction of the Company before such redemption is allowed.
7.2 As the Card is not the property nor the responsibility of the Company and is the sole responsibility of the Cardholder, in the event that a redemption is made by someone other than the Cardholder against the Card presented, the Company shall not be responsible for, nor shall the Company bear any liability for any losses and/or damages or consequences whatsoever suffered or to be suffered by the Cardholder.
7.3 Any and all Rewards offered are subject to availability of stock.
7.4 The list of Rewards and the number of TapForMore Points required for the redemption of the Rewards shall be determined by the Company in its absolute discretion at any time and from time to time. For the avoidance of doubt, the Company may, from time to time, and at any time, amend the TapForMore Points required for redemptions of Rewards without notice to Cardholders.
7.5 Without prejudice to the generality of clause 5.10, any and all Rewards redeemed shall not be exchangeable; refundable; nor reversible for any reason whatsoever at any time upon and/or after redemption. Request for exchange, refund, and/or reversal of redemption will not be entertained in any circumstances whatsoever.

8.1 The TapForMore Points earned in a calendar year will expire on 31 December of that calendar year. However, Cardholders are given an additional six (6) months grace period to redeem their TapForMore Points. Thereafter, such TapForMore Points shall immediately be forfeited. The Company may from time to time, without notice, amend the validity period of the TapForMore Points.
8.2 Upon expiry and/or earlier termination of the Card for whatsoever reason, any unconsumed TapForMore Points shall be simultaneously forfeited.

For any queries and/or feedback for the Programme and/or all other matters, please call PAssion Card Hotline at 6225 5322 (9am to 6pm, Mondays to Fridays, excluding Public Holidays) or email to passioncardCS@paymentlink.com.sg.

Notwithstanding and without prejudice to Clause 11 and all other Terms and Conditions contained herein, the Company shall be entitled at any time or from time to time in its absolute discretion without liability to the Cardholder, without notice and without giving any reason whatsoever, to:
10.1 Suspend or terminate or vary the Cardholder's right to participate in the Programme entirely or in respect of specified facilities, whether or not the Cardholder is in default of the Terms and Conditions herein;
10.2 Introduce, vary, restrict, suspend or terminate the Programme or any or all of the benefits, services, facilities and privileges in respect of, or in connection with, the Programme.

11.1 The Company may at its sole discretion, without notice to the Cardholder, decline to issue any TapForMore Points and/or suspend indefinitely or terminate the Programme.
11.2 The Company may at its sole discretion and decision, cancel any remaining TapForMore Points in the account and/or suspend or terminate a Cardholder's account in the Programme without notice if any one or more of the following shall occur or deemed to have occurred in the sole opinion of the Company without assigning any reason(s) thereto:-
11.2.1 abuse of or attempted abuse of the Programme in any manner whatsoever by the Cardholder;
11.2.2 any fraud committed and/or misrepresentation of any information supplied or to be supplied by the Cardholder;
11.2.3 the use or attempted use of the Programme in a manner contrary to the Terms and Conditions contained herein;
11.2.4 any suspicion of dishonesty on the part of the Cardholder in connection with the Programme;
11.2.5 any display of inappropriate behaviour of the Cardholder against any of the Company's employees and/or servants and/or agents;
11.2.6 any person or entity whom the Company deems to be a wholesaler and/or distributor.

12.1 In the event that a Card is lost/stolen, best endeavours will be used to transfer all TapForMore Points accrued in the account to a new replacement Card Provided Always (i) written notice has been given to PA in accordance with the terms and conditions of the Card; (ii) a new replacement Card has been issued by PA, and (iii) the service provider engaged in the administrative management and maintenance of the TapForMore Points is able to so do.
Under all circumstances, the Company shall not be responsible nor be held liable for all and any of the following:
12.1.1 for any usage (whether authorised or not) of the lost/stolen Card and/or the redemption (whether authorised or not) of the TapForMore Points during such loss of the Card; and/or
12.1.2 for any delay and/or failure and/or discrepancies in the transfer of TapForMore Points contemplated above, whether by PA/the service provider or otherwise.
12.2 The Company disclaims any liability whatsoever arising from or relating to the awards and/or redemption in the Programme and/or usage of the Card.
12.3 The Cardholder will not hold the Company responsible and/or liable for goods products and services supplied by any Service Providers and/or Partners and/or vendors on the quality, performance, representations and/or warranties of any goods products or services pursuant to or in relation to the participation in the Programme. The Cardholder will resolve his dispute directly with the Service Providers and/or Partners and/or vendors and the Cardholder's liability to the Company will not be affected by such dispute or any counterclaim or right of set-off which the Cardholder may have against such Service Providers and/or Partners and/or vendors.
12.4 Notwithstanding any other Terms and Conditions herein, the Company shall not be liable to the Cardholder or any third party for any loss(whether direct or indirect), damage, inconvenience, embarrassment, cost and expense of any nature which in any way may be suffered (or to be suffered) or incurred (or to be incurred) by the Cardholder or by any third party in respect of or in connection with the usage of the Card and/or the participation in the Programme.
12.5 The Company will not be liable if it is unable to perform its obligations under this Programme due directly or indirectly to the failure of any machine or communication system, defect or damage of the Card, industrial dispute, war, Act of God, or anything outside our control or the control of the Company's merchants or agents or Partners or Service Providers, including without limitation, the loss of all data and records pertaining to the Programme or to the account.
12.6 The Cardholder shall hold the Company harmless and keep the Company fully indemnified from and against all loss and damage directly or indirectly arising from or relating to the Cardholder's misuse of the Programme and/or breach of these Terms and Conditions, suffered (or to be suffered) or incurred (or to be incurred) by the Company.

Without limiting the generality of the foregoing, the Company may use information in relation to the Cardholder to (a) send materials or information to advertise, promote, offer for sale or to inform the Cardholder of the Company's products, services, offers, discounts or promotions, (b) conduct research, surveys or data analysis, (c) provide services or products requested by the Cardholder, and (d) administer the Programme.

14.1 The Company may vary and/or amend these Terms and Conditions, at any time and from time to time, without notice to the Cardholder.
14.2 The Company's decision to all matters concerning the Programme and/or the participation of any Cardholder in the Programme is final and no correspondence will be entertained. In the event of any dispute, the Company's decision is final and conclusive.
14.3 No failure to exercise or no delay by the Company in exercising any right or remedy under this Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy or the exercise of any other right of remedy.
14.4 Without prejudice to Clause 3, by using the Card to participate in the Programme, Cardholders shall be deemed to have read, understood, and accepted these Terms and Conditions.
14.5 The Terms and Conditions herein may be translated into any other languages. In event of any inconsistency, the English version shall always prevail without exception.
14.6 These Terms and Conditions are governed by and shall be construed in accordance with the laws of the Republic of Singapore. Cardholders participating in the Programme hereby irrevocably submit themselves to the jurisdiction of the courts of the Republic of Singapore.

1. By using the information, services and products available through this website you are agreeing to the terms and conditions contained herein. If you do not accept any of these terms and conditions, please discontinue access immediately.
2. The Company's products and services are provided on a "as is" basis, without warranty of any kind either express or implied, including but not limited to the warranties, of title, merchantability, satisfactory quality, non-infringement of third party intellectual property rights and freedom from computer virus as well as fitness of a particular purpose. The Company disclaims any and all warranties, including without limitation: (i) any warranties concerning the availability, accuracy or content of information, products any warranties concerning the availability, accuracy or content of information, products or services; and (ii) any warranties of title or warranties of merchantability or fitness for a particular purpose. You agree that use of the service is entirely at your own risk.
3. Information and materials are provided for general information only. You should seek professional advice at all times and obtain independent verification of the information and materials before making any decision based on such information and materials.
4. You hereby agree to indemnify and hold the Company, its partners, agents, affiliates and content partners harmless from any dispute which may arise from a breach of terms of this agreement. You agree to hold the Company harmless from any claims and expenses, including the terms of service or any content placed on the service by you.
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