Tai Sing Corporation Pte Ltd

Parallel import is not eligible for warranty and repair services

September 1, 2016

Considering the prevalence of parallel import and overseas purchasing, some baby products selling in Singapore, Malaysia have not been tested and certified to any safety standard according to Singapore regulations. In order to protect the interests of customers, our company and our authorized distributors will not provide warranty and repair services on the following items.

  1. Parallel imports and overseas purchasing of Combi products
    All Combi products which are not imported by our authorized distributor(s) will be considered as parallel imports. Since different regulations and product specifications are applied in different countries, taking account of user safety, we will not provide warranty and repair services on parallel imports.

  2. Combi products sold by non-authorized dealers.
    With unknown origin, we cannot verify if the goods are conformed to the safety standard under Singapore, Malaysia regulations. Therefore, we will not provide warranty and repair services.

We appeal to all customers to purchase Combi products imported by our authorized distributors and sold through our authorized dealers, which are tested in compliance with Singapore, Malaysia regulations, in order to enjoy the warranty and related after-sales maintenance services and other benefits.

Combi Exclusive distributors in Singapore as follows:
Tai Sing Corporation (Pte) Ltd
732 North Bridge Road
Singapore 198700
Tel: 62910692

Combi Authozised distributors in Malaysia as follows:
Daisheng ( M) Sdn. Bhd.
127-129 Jalan Petaling
50000 Kuala Lumpur, Malaysia
Tel: 60-3-20783666

Combi Hong Kong Limited

Important Notice About the Voluntary Recall of Child Car Seat in USA

July 31, 2016

Dear Customers,

Thank you very much for your support for Combi products.

Combi USA Inc. announced the voluntary recall of Combi child car seat < Product name: Coccoro > on July 28, 2016. Although the product name is same as the one sold in Singapore and Malaysia, Coccoro EG (Product code: 114455) and Coccoro S (Product code: 114456, 114457) sold in Singapore and Malaysia are NOT the same in product structure, specification and testing standard. Combi Coccoro and all other child car seats sold in Singapore and Malaysia are complied with European safety standard ECE R44/04. So, we can say our products can be used without problem.

The voluntary recall is only applied in United States. Since product’s name is the same, we would like to share this information with you to avoid any misunderstanding.

1. Voluntary recalled product:
Product name                   Production period                               
COMBI USA Coccoro              January 2009~June 2016

2. Reason to recall:
When we performed an examination according to an FMVSS standard at the time of forward-facing position and installed only with a vehicle’s lap belt, chest acceleration exceeds the prescribed value

3. Action in the Combi USA
Sending of the repairing kit

4. Others
Any occurrence of accidents caused by this matter: None
In the United States, in the case of forward-facing installation, please use with lap-shoulder belts until the arrival of the repairing kit.

Customers who have bought the aforesaid products, please contact our local distributor.
Singapore:                                                                         Malaysia:
Tai Sing Corporation (Pte) Ltd                                        Dai Sheng (M) Sdn. Bhd.  
Contact No: +65-62911183                                             Contact No: +60-03-20783666
Email: sales@taising.com                                                Email: general@daisheng.com.my

We hope you could continue to support our Combi products.
We apologize if any inconvenience caused.

Combi Hong Kong Limited

Important Notice of the Free Repairing Service of Child Car Seat "Neroom"

About Free Repairing Service of child car seat "Neroom" (also named as "Cradling 360" in oversea) in Japan, please refer to Combi official announcement:


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