If you ask any answering service owner what the biggest challenge that they face today almost all would answer employees. For a number of years employers have tried a number of methods to find a desirable employees to work in what is sometimes less than desirable circumstances. Today technology has delivered these answering service owners a new alternative; the stay at home operator.
Thanks to VoIP services it is very easy for an answering service operator to log on and work off premise with the same advantages as an operator has in the war room of the call center. There are several advantages to such technology and call centers who have implemented these advances are seeing major changes. Some of these answering services virtually had to beg for employees and the pickings were slim. Now these same businesses actually have a waiting list for employees, with highly qualified candidates.
Another advantage to the stay at home operator is that it allows the answering service to be able to fill peak time periods and cover absenteeism more efficiently. The answering service now has alternatives when there are weather related emergencies as well as filling those difficult to handle shifts. There are offices that will staff overnight shifts with work at home operators.
Still other offices have been slow to embrace this type of technology while other offices reluctantly use this technology only for emergencies or supervisory tasks. There is a general misconception that these operators are more difficult to supervise and that the only way to run a call center is from a centralized location. With the advanced statistical reporting capabilities that most answering services possess, coupled with voice recording technology these employees are as easy to supervise as they would be in your office.
As the answering services that utilize at home operators continue to flourish, others are following their lead. At home operators now make up the fastest growing segment of employees in the answering service industry. In addition this new trend seems to be an alternative to overseas outsourcing. With the advantages offered to work at home operators, answering service owners and the industry as a whole, stay at home agents seem to be the trend of the future.
Call Center From Home
Home business often means wearing many hats throughout the day for business owners. They need to be the marketing and sales representatives, the website designers, the writers, the administrators, and telephone operators and more. But many of these hats can be tossed aside with the help of a call center.
With a good call center, the support team there will:
1. Have plenty of product knowledge, a friendly, professional business manner for handling incoming calls and will be able to close your sales for you.
2. Be able to collect the money from your customers and send it to you via priority mail or other means, saving you steps in invoicing and call center payment.
3. Follow up with your prospects regularly over time, to introduce them to more benefits about your products and remind them to think about buying – and close more sales for you. This will save you plenty of time for other things like placing ads, online and offline.
4. Invite you to log in to their secure website to monitor and track your progress along with any sales associate's notes and follow-up plans for your prospects.
5. Invite you to get involved in the process, if you would like to as well, adding your own personal touch.
6. Be staffed with the highest quality of phone talent using no "high pressure" closing tactics. This means you will not need to fear personal rejection and phone slams, etc.
7. Will continue this business process for you with a long-term commitment to your business and your customers and prospects.
8. Will offer you cutting edge marketing and training systems and advertising tools. And they will keep up with the times, advancing their systems as the Internet grows and changes, too, adapting your online presence so that it's most effective.
So set aside time to check out a call center for your business operations and find out how many hats you can toss in the air. By getting plenty of sales help, follow up services, administrative, accounting and other help, you'll have much more time to create ad campaigns and enjoy your income from all your team's hard work.
Sample Call Center
For a prime example of a working call center in action, dial in to the Coastal Vacations Call Center, a priority company in the travel industry, at: (800) 378-1169 and mention ID# is 5802DO. You'll be amazed at their support services and friendly manner.
Both Todd Cardin & Dawn Orbeck are contributors for EditorialToday. The above articles have been edited for relevancy and timeliness. All write-ups, reviews, tips and guides published by EditorialToday.com and its partners or affiliates are for informational purposes only. They should not be used for any legal or any other type of advice. We do not endorse any author, contributor, writer or article posted by our team.
Dawn Orbeck has sinced written about articles on various topics from Marketing, Computers and The Internet and Work From Home. Visit Dawn OrBeck at http://coastalvacations-blog.com for more info and at dawn@CoastalVacations-Blog.com or call: 810-895-4408. She also invites you to call their. Dawn Orbeck's top article generates over 18100 views. Bookmark Dawn Orbeck to your Favourites.
Boat Travel To Australia Lastly you want to have an onboard radio. This is important should you need to call someone or need to get valuable information such as weather updates