Why is there a package and handling fee?



an online retailer we know the cost of hiring staff to package and handle your order for shipping. This fee is added to your order to cover those costs. Unlike other online companies who charge upwards of a $10 handling fee, ours is modest in comparison, visible in your cart before you checkout with your payment information.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied with your purchase you may return it. See our return policy for details.

What size does the costume come in? What are the exact measurements?

The measurements are usually listed on the product page as a small, medium, large etc. For further info on a particular size from a manufacture take note of the first two characters in the part number(the number in black just under the photo on the right side) Go to our sizing chart to see more details on the manufactures size. Promotional images supplied by the manufacture may vary slightly from the actual product.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details. Note: We do not accept American Express, Diners, or JC credit cards, only credit cards with the Visa or Mastercard symbol and 16 digits. If you wish to speak to one of our billing customer service representative please call 1.800.890.0409 ext 9.It is possible there are restrictions on your card for making online transactions or there are no funds available to make the purchase. Please check with your issuing bank for further details.

Can I see the products in a showroom?

Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items. If you are not satisfied you may return it. See our return policy for details.Unfortunately we do not supply printed catalogs but we do have an online catalog for our customers.

Why doesn't my tracking number not work on the UPS website?

We add tracking numbers even over the weekend to orders, although there is no pickup for these packages until the following Monday. The tracking you received likely was added over this time period and will become active on the following Monday or Tuesday. If your tracking is still not active send us an email bout the order. For tracking packages outside the US you will need to send us a request for the USPS tracking.There are two ways you can search for products. Navigate through the website to search by category. The second way is to use our search box. Type in a keyword or part number to have our shopping cart provide products that match that search term.

How do I place an order online?

Checkout involves four steps. Add items you wish to buy to your cart. Provide your shipping and billing addresses. Select a shipping method and then enter payment information. Upon confirmation you will be directed to the receipt page that you should review and print for your records. Once a tracking number has been added to your order and is emailed to you, tracking of the package is available. By using the UPS website ups.Unfortunately we do not allow pick-ups from our warehouse or our head office; all orders are sent out from our NC or CA warehouse by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items.

I received an error message or my computer froze during checkout, what do I do?

Orders that are not checked out completely are not valid and will not go through, although our cart should hold your items for approx 30 days allowing you to complete checkout if you chose to restart your browser. If the error happened after you clicked the "place order" button, a rep will be able to inform you if your order has been completed or if you need to place the order once more.Unfortunately we do not allow pick-ups; all orders are sent out by a traceable method. For this reason viewing products is also unavailable. We do offer a money back guarantee on most items.