Accenture has been given a new contract in order to continue its work and also to help the city of New York expand and manage the 311 Customer Service Center. Accenture is an international management and consulting firm that works together with its customers to help them become high-performance governments. The new 311 contract will cover application development and production support services for the coming 5 years. The contract

also has the option for two-year extensions after the initial phase of contract.

In future, the work will continue towards offering the people of New York with another channel to control and supervise their interactions with 311 on the net through NYC.gov which is the official website of the city. The aim is to provide a totally complimentary approach, with access to City information and services.

The 311 service of New York City was started by the Department of Information Technology and Telecommunications of the city to streamline the method in which residents may access government services and get information on city. The result was an easy-to-remember telephone number for all non-emergency services. 311, since its initiation has serviced approximately over 54 million calls.

"By all measures the first phase of 311 services has been an overwhelming success - taking 50 million calls in just over four years of operations is an incredible achievement," said David Moskovitz, the managing director of Public Service State & Local practice of Accenture. He continued that with improvement to customer service, more and more people of New York will have admittance to full range of government information and services.