Best Customer Service Stories Shared by Dell Customers

By: James Kara Murat

Dell is one of the most highly rated PC companies and receives a lot of compliments for its products and customer service. On the internet, customers narrate a lot of pleasant experiences they had with Dell. One of such customers is Dave who praises the Dell customer support in one of his reviews in these words: "I have dealt with the customer service in the past for a laptop view panel replacement that was flawless." Yet another reviewer, bapman007 narrates in his review that "I buy lots of PC's from dell for my business, never had a problem with service, also helps that they sell quality products."

Many users claim in their testimonials that all their PCs and printers are of Dell and are so satisfied that they have never needed to try any other manufacturer. A large number of customers claim to be regular Dell customers and are greatly pleased with the fast delivery system and convenient return policy. A user nicknamed as Blessed shares his experience with others whereby he wanted to have his Dell laptop battery exchanged. The Dell customer service replaced the battery within 24 hours, without charging any shipping cost.

The delivery of orders placed online is usually very fast and efficient. Incidents like delivering wrong products or late delivery are very rare and in case of such experiences, the Dell customer service makes up for it by giving concession coupons to the customers. According to most of the reviews, the customer service deals with such problems very well, and finally manages to satisfy the customers.

A particular reviewer called Scott writes in his review that he made multiple purchases with Dell. Whenever he had a query, he was given a very good response by the Dell customer service. His review says that "The 2 times I had customer service questions (never anything wrong with the computers) I felt I got very good, friendly and helpful information and response." Yet another customer called munnu claims to have bought a Dell printer and writes in one of his testimonials that "Service and after sale Technical support makes this Printer the best in the industry."

Yet another customer named Constance Siekmann expresses his pleasure over being guided very effectively through the installation process of a computer, by the Dell technical support. The most common compliment that Dell receives is about the free shipping cost. Yet, another compliment is that Dell always keeps on informing the customers about the current stage of the orders are during the delivery process. If the orders are delayed, customers are informed beforehand. Quite often, the items are delivered earlier than they are expected.

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