Learn Itil and Cobit to Manage it Based on Business Priorities

By: Ranjan Arora

The Information Technology Infrastructure Library (ITIL) is an industry-leading set of IT Service Management best practices. These best practices for the support and delivery of IT services can help a company document IT processes.

ITIL is part of the foundation of the COBIT model, which defines control objectives for IT in support of business processes.

ITIL is about providing guidelines as to what should be done and steps to trying to get best practices in place and COBIT is more about "proving and establishing a set of objectives to show control. It's more of an audit and measurement tool to determine if things were done right.

The ITIL process documentation and COBIT control objectives are a powerful combination that can accelerate Sarbanes Oxley and BASEL II compliance as well.

ITIL is strong on delivery and support processes. It describes how to structure operational processes but is weak on security controls and processes.

COBIT is focused on controls and metrics. It also lacks a security component but provides a more global view of IT processes at the IT organization management principles than ITIL.

COBIT and ISO also provide guidance, key indicators, and controls for the definition of service-level agreements, capacity planning, availability management, and business continuity, which complement ITIL service delivery processes.

IT organizations are under more pressure to meet the business goals. ITIL and COBIT can enable organizations:

1.Manage IT from a business perspective and achieve business goals. 2.Put in place clear process goals, based on the organization's business goals 3.Ensure effective IT governance and control at the process level, and enable IT to demonstrate that it meets or exceeds the requirements.

COBIT processes are focused on business requirements, and provide guidance in determining what is sufficient to meet these requirements. ITIL defines best practice processes for ITSM and shows how to get there. It focuses on method and defines a more comprehensive set of processes than COBIT, providing a roadmap for building processes. With the combination of ITIL and COBIT, IT can meet business objectives and thus delivering higher quality business services at lower costs.

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