It Outsourcing to India: a Review

By: Synapse India

Nowadays IT outsourcing to India has become more about superior quality rather than cheap cost. Quality is the latest buzzword and is ruling business processes and services like never before. Indian firms are now focusing on process reengineering, excellent quality enhancement, training and certification level achievements. Various ITES and BPO firms in India now have specific quality departments that are accountable for ensuring accurate, consistent services to their clients.

In the potential cutting costs will not be the only cause for outsourcing, it will be about superior quality of work. More multifaceted client services have already started substituting simple data processing, call center activities and SEO services. The higher-end functions being executed offshore these days include data mining, client data research, financial portfolio analysis, statutory reporting and inbound insurance sales, among others. Whilst multi-national firms choose to further cut costs, separation factors like skills, quality and modernism will become a driving force for IT outsourcing in India, thus making a sustainable competitive advantage. There is already a movement where activities considered for off shoring have moved up the value chain and begun to touch core functions, such as highly analytical processes.

The frantic pace, with which Indian players are moving towards achieving internationally accepted quality control standards, largely arises out of the awareness that the Indian IT Outsourcing industries cannot maintain it on the advantages of lower costs and a huge pool of English speaking educated population alone. Apart from cost, the significance of quality, consistency, low error rates and customer satisfaction has never been felt more strongly as right now.

However, any offshore approach formulated with an aim to attain these benefits, has been adding modest value when it comes to ensuring the position of IT with business. With most organizations' applications being supported from offshore, it is very significant to have Business-IT alignment as a part of their offshore approach. Moreover, range of an appropriate offshore engagement model allowing businesses to align IT Offshoring with business in the long run is the other impeditive.

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