The Function as a Certified Oracle Partner Network

By: Remy

Oracle is one of the largest players in the software developer business right now. Fortunately for companies like Promero, Oracle also maintains an Oracle PartnerNetwork with over 19,500 Certified Partners who act as the middlemen between Oracle and the business customers.

As an Oracle Network Certified Partner, the Hosting Service Provider company called Promero prioritizes the marketing and sales of call center software, especially the virtual call center Oracle Contact Center Anywhere call center solution. Aside from being a Hosting Service Provider, Promero is also categorized as a VAR (Value Added Reseller) and an Education Provider whose main market is made up of small-sized to medium-sized businesses. And it seems Promero has hit on a gold mine by becoming a Certified Partner for Oracle - because the call center solution Oracle Contact Center Anywhere is one of the most multi-awarded products in the market aimed at assisting call centers in their work.

Hosted call center solutions are very much in demand in the call center industry because this type of call center technology permits agents to become more productive, while allowing the call center to save on switches hardware; the expense of putting up telephone lines; and the cost of long distance phone calls. The Oracle Contact Center Anywhere product is a hosted call center solution. It also happens to be a unique hosted call center solution that is very beneficial for home-based employees who need to juggle their call center jobs with the demands of family and other duties. How does it do this?

The Oracle Contact Center Anywhere product helps the main contact center put up virtual call center locations in geographically disperse locations - like within each US state for instance, or in other countries throughout the world. This means the Internet is used as the infrastructure of each virtual call center - and the Internet serves to connect each virtual location to the system of the main contact center. So if you are a home-based worker in New Delhi, India , and your main contact center company is based in New York City, you can still communicate with your main contact center bosses via the Internet and the virtual call center product Oracle Contact Center Anywhere.

Because call centers are experiencing alarmingly high levels of employee attrition at present, a virtual call center solution helps home-based workers keep up with work and home duties at the same time, and allows the main contact center company to accommodate their workers while being able to stay competitive in the industry. This is why you may find more and more call center companies adopting the virtual call center solution called Oracle Contact Center Anywhere.

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