HP 3000, 3600, 3800
We have lately been getting calls on the HP Color LaserJet 3000 series.
Cartridge will not install.
Cartridge is missing.
Front door will not shut right.
Paper jams around the toner cartridges.
The problem is the toner locks are broken. The toner locks engage the toner cartridges in place. They are usually broken when the cartridge is taken out in an angled way or when cartridge is not seated correctly when replaced.
Follow these steps to prevent the toner locks from being broken.
When removing the toner cartridge be sure to grasp both sides of the cartridge and remove evenly.
When installing the cartridge be sure to install the cartridge evenly and make sure it is seated all the way. (Do not force the cartridge if there is any resistance.)
If the printer has broken cartridge locks the cartridge lock kit will need to be installed. The kit will come with 4 locks and they should all be installed at time of installation.
The kit is around $46.00 and there is about 1 ? hours of labor involved in this repair.
We hope you have found this information helpful.
