VoIP Resellers: Link Between Wholesaler and End-users

By: Kristen

The telecommunication industry has undergone tremendous changes with the outcome of advanced internet telephony services. The providers offer a wide array of voice over IP services to corporate, wholesale carriers, businesses and IP resellers. With VoIP resellers, the industry holds huge potentials in spreading the IP services across the world. The reseller avails some portion of the voice switch from the wholesaler and sells to end users. Well, it can be said that voice over IP resellers acts as a mediator between wholesalers and end users. The only difference between a wholesaler and a reseller is the volume of their business or services that they are offering. Before venturing into VoIP reseller opportunities, one must opt for a wholesaler that offers additional features and services.



Today, there are many openings of resellers in the VoIP industry, as the world is moving towards internet telephony. This platform is well suited for business houses that have a strong customer base spread in their geographical area or have a strong marketing force. In addition to that, an efficient sales department is mandatory for venturing into reseller services. One of the most important things to sell the IP switch or services is that one need not require a comprehensive knowledge about voice over IP technicalities. Scope of becoming a VoIP reseller is increasing; as it is no more restricted to corporate houses and business organisations. With time, residential users are also part of it.

While providing services to end users, branded VoIP resellers ensure that it reaches each and every user who avails the service. Moreover, the reseller takes a direct responsibility to provide quality services to their customers like availability of technical support round the clock make more than one call at any time and better services in terms of appropriate ASR, ACD and PDD. To reach a wide client base, the reseller offers value added programs like standard and white label or premium VoIP reseller programs.

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