Call Forwarding and Call Waiting: Two Benefits of Using VoIP

By: Kristen

Most of us face time constraints, in both our professional and personal lives. And we are using the advanced applications of innovative technology to deal with such limitations. We can cite VoIP as an example to illustrate this point further. This high-end communication technique is being used to connect and communicate in a better and more cost-efficient manner. We can now make low cost international calls- thanks to this facilitating technology. In addition, we can make the most of some very unique features of voice over IP to our advantage; call forwarding and call waiting are two of these features. As a matter of fact, these features of VoIP hold a special place for many corporate clients, that can now direct calls from certain pre-specified numbers to some designated person or department quite easily and without any hassles. The point is that - call forwarding and call waiting through VoIP - has become quite indispensable both for the individuals as well as the corporations with the passage of time.

Many small and medium businesses (SMBs), contact centers, and other corporate clients are going in for VoIP PBX solutions to facilitate the day-to-day running of their businesses. In such systems, the incoming calls can be handled quite efficiently. Quite a few of the service providers are offering solutions that come with these and other equally amazing features, thereby ensuring the superiority of the VoIP technology over other means of communications. As a matter of fact, these features are offered absolutely free by many of the providers operating in different parts of the world, which further adds to their popularity.

The providers often help their clients in setting up the systems. It is just a matter of following some pre-specified instructions and the corporate clients as well as individual users can be ready to enjoy call forwarding or call waiting in a jiffy. The operators of the VoIP PBX solutions, can in fact, get accustomed to run these systems without any trouble. The specific process could differ - depending on the providers that an individual client is subscribing to. But in general, the mechanics of making the most of these options does not take too much to master.

One of the advantages of using VoIP PBX solutions for call forwarding or call waiting is the greater flexibility that it entails. The users can take up a call from any number and at their discretion. Managers and top professionals in any organization can make the most of this technique to remain connected even when they are away from specific work stations. Incoming calls can be redirected quite easily to pre-specified phone numbers or put on hold at the click of a few buttons.

The clients can also seek the help of the technical support team of the particular provider that it is subscribing to, when there is some problem with the system.

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