Flexible, Low Cost and Powerful 0845 Numbers

By: Kieron James

0845 numbers - frequently described as "local rate numbers" because of their low call charges - can help transform customer experience by bringing enterprise-level call management within reach of the very smallest business.

Until recently, effective call management has required expensive hardware Private Branch eXchange (PBX) systems - well beyond the budgets of most small firms. But 0845 numbers have revolutionised call routing by providing advanced call handling features at network level rather than via an organisation's internal switchboard.

Providers of 0845 numbers such as Numberstore offer a wide range of flexible features allowing their clients to route calls according to the availability of staff, time of day or the location of the caller and callee. Ensuring that calls are delivered efficiently to the most appropriate destination at the time the call is made provides many advantages to the caller:
0845 numbers have revolutionised call routing by providing advanced call handling features at network level...
&bull No longer will callers be put off by a busy tone or have to wait for their call to be answered.
&bull Out of hours voice mail messages can be left on the network and delivered instantly to one or more recipients via email.
&bull Calls may be routed to multiple destinations in sequence or simultaneously ensuring somebody is always available to take the call.
&bull Calls can be delivered anywhere in the world. Callers pay for a "local" call which can be seamlessly routed to any UK or international fixed or mobile number.
&bull Customers have a single number which doesn't need to change if the business relocates.
&bull From this single contact number callers can quickly locate the correct person, department or mailbox within your organisation via a tailor-made IVR menu.
There are clear benefits to the business too:
&bull 0845 numbers are available with minimal capital expenditure and no ongoing costs where calls are terminated on the network (e.g. for voice or fax to email services) or delivered to a UK landline.
&bull Flexible online call management delivers significant efficiency and cost-saving benefits.
&bull Businesses retain complete control over how calls to 0845 numbers are routed. Destinations may be updated in real time to reflect changes in the organisation's day to day operations.
&bull Fax to email and other data delivery services are also included in packages on offer from many Network Operators.
&bull Online inbound call statistics provide invaluable information for marketing and operational purposes. Businesses can quickly assess the effectiveness of a promotional campaign or customer support training by analysing call data.
&bull Network Operators like Numberstore offer call delivery via VoIP effectively removing the costs of routing calls to international fixed and mobile numbers.

For further information about the many advantages of 0845 numbers to businesses and their callers, please visit http://www.numberstore.com

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