Great Plains Accounting for Dos and Windows Support Faq

By: Andrew Karasev

This ERP application was very popular in 1990th, before the time when Great Plains Software introduced Great Plains Dynamics. We still see customers, who are on GPA, and the version is normally 9.5, in some really complicated old cases it is 9.2. If you are still in production with Great Plains Accounting, you should consider couple of options:

1.GPA remote support. At this time, March 2008, it is really very hard to find local GPA consultants, so there are few companies out there on US market who can support you remotely.

2.GPA support technology. At this time it is really not feasible to train new consultants to support Great Plains Accounting customers, even if MRP support company decides to go nationwide. What Microsoft Business Solutions VARs are offering is get your question and GPA proprietary knowledge base lookup service. GPA existed in two DB platforms: Ctree and Btrieve, plus in Ctree version it was also available on Macintosh - this is really the big problem for technical support, as it is completely abandoned by GPS and its successor Microsoft Dynamics or Microsoft Business Solutions subdivision of Microsoft Corporation

3.Common GPA support scenarios. The most typical scenarios are when your server is in essence going down as hardware: more likely hard drive is full or corrupt, so you can not login into GPA. The most common work around is to supersede GPA security by replacing GRTPLN.DAT file with the original file either from GPA installation diskettes or CD. If your case is more complex, you should call GPA tech support company or us, Alba Spectrum

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