Great Plains Accounting Nationwide Support Faq

By: Andrew Karasev

Great Plains Software Accounting for DOS and Windows, versions 9.0, 9.1, 9.2 and 9.5 are still in production for small customers across USA. This ERP application is no longer supported by Microsoft Business Solutions/Microsoft Dynamics subdivision of Microsoft. Alba Spectrum Group supports GPA in Chicago locally and via Web sessions and remote support in USA and Canada Nationwide. We recommend you upgrade path to Microsoft Dynamics GP Business Ready. This process moves GPA tables into GP and requires professional consultants help. And we do understand and respect the GPA support market and you should feel free to call us, if you utilize Great Plains Accounting for DOS or Windows:

1.GPA Techknowledge database. Alba Spectrum has access and good familiarity with Great Plains Accounting technical support and known cases database, plus we are familiar with GPA screens and files

2.GPA support routines. If you are on GPA 9.0 for DOS - it has limitation on hard disk space: it should be FAT and do not exceed 4GB. If this is the case - you should regularly purge historical transactions to free up the room for current transactions. Good option in this case is to switch to GPA for Windows, of course you should historically own GPA for Windows licenses

3.Typical fixes. In the case if you are out of limits in your historical files, you should consider to delete them and copy the same files from Lesson Company. Also one of the most popular GPA files, which tends to become corrupted is GRTPLS.DAT. You should always have backup of this file, placed aside. In worst case scenario you can copy this file from GPA installation CD

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