Dealing With a Variety of Clients in the Aerospace Industry

By: Wynnwith

Aerospace firms around the world need to consider the importance of a diverse client roster to stay competitive in the industry. While major corporate clients offer high revenues, it is necessary to have a constant stream of work for designers and engineers. Firms build their reputation through successful fulfilment of all orders, big and small. Aerospace professionals need to understand the different needs and perspectives of clients that they will encounter in their careers.

The highest volume of business for an aerospace firm comes from smaller businesses that are hoping to expand their operations with an investment in aerospace technology. Aerospace professionals need to recognize that smaller clients have a variety of specific needs and limitations. These clients have smaller budgets than military or private corporations, which means that they need to consider cost efficiency as the primary concern. In this sense, aerospace firms need to provide more consultation to these smaller clients than corporations. Customer service is incredibly important with these companies, as they are in contact with other companies and can provide a great word of mouth recommendation.

Government agencies and public organizations are another important client for aerospace firms. These clients, ranging from police forces to emergency services providers, typically require only a few aerospace technologies. Aerospace professionals need to understand that the funding for these types of projects come from public funding, which means there is an element of politics involved. As well, public organizations often need customization options for aerospace technology, including radio systems and extended cargo areas to meet agency needs. Government projects are great for aerospace firms, though they are typically long term projects due to regulatory processes.

Finally, but most importantly in terms of finances, are major corporate clients. Corporations, including airlines and major companies that need corporate jets, provide a major source of revenue for aerospace firms. The benefit of working with a major corporation is that they typically by in bulk or buy several planes at one time to create a fleet, which means an instant source of revenue. However, there are specific corporate needs that aerospace firms need to consider when dealing with major clients. These needs include an ever-watchful eye at the financial bottom line and the need to deal with various points of contact in order to get work done. These needs are nothing compared to the importance of corporate clients for aerospace firms.

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