Integrating Q&A sessions with customer gives you feedback about your ongoing processes,
it is also beneficial because customer can interact amongst themselves and sort
out any kind of technical problems they are dealing with. But I want to ask how
many companies are doing that? If you are aware than you must be knowing that
the most effective way of improving ones service and products is through
feedback sessions. Here are some importances of Q&A sessions:-
1) As we all know that each person has a varying ability to think. For instance, if your one customer is facing any kind of technical problem which your other customer has already gone through and has a solution to it. Here your Q&A session will make him aware of the
solution to any particular problem. Now you tell me isn't it helpful?
2) Delivering such session online or making a separate column for this will increase awareness about a particular problem amongst the customer. Hence, reducing the time of customer support.
3) Providing these kinds of session will also minimize the cost of customer care centers and other services to satisfy the customer.
Now, after going through all these benefits I ask you "How many business communities
do it for you online? ". Well, you must be thinking that do these websites even
take Q&A sessions for you. The answer to your question is yes and addition
to it at free of cost surely UNBELIEVABLE. But, its true Chemsquare.com is the
website offering this along with many other facilities free of cost. You should
register now that's too free.
