Hiring Good Employees - Put Effort Into Selection

By: Bob Pearce

I.Find the right people

This is one of the most important things that a business owner or manager can do. The smaller the business the more important it is. It has been said that most of us choose our spouse with great care, and rear our children with compassionate attention. Yet we tend to select the people who will join our company on the basis of an interview or two, and once they have joined, they often find they must fend for themselves. Bad employees not only affect an employer by driving down sales, costing a company expense by negligence or simple lack of motivation, but they affect the customer as well.


II.Should the Customer come first?

If you want quality employees, and expect to be hiring someone who is as dedicated to the business as the owner or manager, without any consideration being given to the employee's personal needs, thoughts and aspirations, think again! When a business puts its employees first, many things happen. The employee is happy and the service that the employee provides the customer, whether an internal or external customer, is far superior, and the business will succeed. Treat employees as people, not as robots. Treat them with respect, and their ideas, thoughts and suggestions with respect.

III.Work environment

An open friendly atmosphere, where employees are able to contribute and offer ideas and suggestions, without ridicule or negative response, sparks creativity and empowers them to contribute more to the business. If everyone feels as though they are part of the leadership process and not just an anonymous face they will have a satisfying feeling that can go a long way. Have they been made part of creating a Vision for the business, or in contributing to the Strategic Business Plan? It makes them feel more as though the business respects them and will put them first. If that consideration is instilled in an employee's mind, they will put in the effort to show appreciation.

IV.Hiring people who will fit in

Experience and certificates are ways of measuring an applicant's qualifications and potential, but are they good people? A person can be the most qualified, educated and experienced potential employee but if they don't have a nice personality they will not do much for your business. And your other employees will not enjoy working with them either, bringing down morale and production drastically. A nice person can learn anything; they are pleasant to be around and are easy to teach. They learn quickly, so if they do not have the exact skill set you are looking for, consider the possibility of some training.


V.How do you find the right people?

Consider the unconventional when interviewing a potential employee. The more often you can set a scenario that a potential employee will not expect the better. It will give you a chance to see what the person is really capable of, as a person. During the interview process were they down to earth or were they focused solely on success, and more success? The success driven person may not be the best choice. Why should the hiring interview be conducted in a formal, stuffy atmosphere? Let them meet other staff, maybe on a social occasion, or as part of a competitive sporting situation, or part of a team.

Are they the sort of person who is bent on winning at all costs and become angry, are they the type who talks only of themselves and boasts of things they have done?

Do they converse at all?

What is their attitude to honesty, safety, reliability, work ethics, workplace aggression, etc.?

Apart from the standard questions on hours or shifts they prefer to work, or not work, find out their response to questions such as:
What's the hardest job you've had and how long were you there?

Have you ever been fired or asked to resign? Explain.

Tell me about the times you have been given extra responsibilities, a promotion, an increase in pay or salary.

Most business owners or managers do their hiring on knowledge and skill, but terminate on personality and attitude. Also very few managers have had interview skills training. Selecting the right person is not a gut feel process - approach it that way and you and your customers will pay the price.

Human Resources
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