Honda Voted as Best Volume Manufacturer, Modifies Smoking Policy

By: Ally Wahlberg

Honda in the UK, maker of quality , has been voted Best Volume Manufacturer in the Lloyds TSB autolease ServiceTrak Awards. The recognition gauges excellence in corporate after sales service as well as accident repair. More than 2,600 corporate customers gave criticisms on key aspects of the service that is delivered by suppliers as well as manufacturers.

The Manager for ServiceTrak at Lloyds TSB autolease by the name of Joe Bhamra said that Honda (UK) has excellently demonstrated its capability to deliver excellent service and share similar 'care values'. He added that their company makes sure that the services delivered to their customers are serious. He therefore concluded that it is important for Lloyds TSB autolease to identify and, most especially, recognize manufacturers and suppliers who meet and exceed their expectations.

Brian Jameson, the Corporate Aftersales Manager for Honda (UK) commented that they have a strong service maintenance repair programme and the aforementioned award depicted how their dealers have taken retail experience and used this in the rushing automotive market so that the corporate customer will be benefited. He added that the service maintenance repair programme endorses findings of this year's JD Power Survey where Honda was top in the 'first time fix' category and second in the overall survey.

The quality of service to customers is measured by Lloyds TSB autolease ServiceTrak after vehicles were serviced or repaired. It then gathered feedback on the service quality and communication that are provided by suppliers and manufacturers.

The manufacturers were specifically measured based on the service that is provided by their individual sites, with the accident repair technicians measured on their speed of service against strict repair quality criteria.

Meanwhile, employees and visitors at the Honda Motor Co. plant in central Ohio soon will have safer areas where they can smoke cigarettes without violating state law, as Honda modifies smoking policy.

On February 8, Honda made the plant and its surrounding property tobacco-free in response to the smoking ban that was approved by Ohio voters in November 2006. When visitors and employees want to smoke, they then began driving off the property and parking along nearby roads.

It was the concern of the Union County Sheriff's Office authorities that it could be dangerous for people to park and perhaps even stand along those roads. Honda then decided to change its policy.

Honda spokesman Ed Miller said that they still do not encourage smoking, but their primary goal is to run a safe workplace. He added that Honda will create some smoking areas within the premises, and employees and visitors will be able to smoke in their cars while within the plant property.

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