Copyright Alessea Consulting 2004Hallett German (hallett.german@alessea.com) is President of Alessea Consulting. is president of Alessea Consulting http://www.alessea.com specializing in Identity Management, Project Management, and Business Development
The Dark Side Of Help Desk SLAs You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps: 1) COVERING THE TRUTH WITH METRICS In some co...... Similar Editorial : New Desk by Jim Williams. | Source : Computer Hardware Guide