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Authors; Hallett German

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Copyright Alessea Consulting 2004Hallett German (hallett.german@alessea.com) is President of Alessea Consulting. is president of Alessea Consulting http://www.alessea.com specializing in Identity Management, Project Management, and Business Development Email to Hallett German
Author Specialises in Articles on : Computers and The Internet
Online Guides by Hallett German, Hal Page 1 of 1: 1
The Dark Side Of Help Desk SLAs You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps: 1) COVERING THE TRUTH WITH METRICS In some co...... Similar Editorial : New Desk by Jim Williams. \| Source : Computer Hardware Guide Provisioning/User Management System Upgrades: Part Two – Building Awareness And Building Approval Somewhere in the world is a person who wants to see their provisioning/user management systems get a sorely needed upgrade. But they seem to be getting nowhere. The technical requirements are unartic...... Source : PHP Hosting Provisioning/User Management System Upgrades: Part One -- Ten Reasons Why Not To Do An Upgrade Or The Gentle Art Of ��Not Doing�� When Good Systems Go Bad Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for ...... Source : PHP Hosting Page 1 of 1: 1
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