Lora J Adrianse

Customer Service: Stop Sabotaging Your Customer Relationships
If you've called for customer service recently you're familiar with this recorded message "This call may be recorded or monitored for quality purposes." I immediately think to myself, "Oh great, here......
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"Do You Mind If Someone Screams At You?
A headhunter was on the other end of the phone. He was looking for an assistant to a CEO/Owner for a small, but very successful business. Essentially, he wanted someone at his disposal night and day.......
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Why "Free Agent Thinking" Is Good For Your Company
It's no secret! Day after day the news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean,......
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7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece of software, you're dead wrong. Customer relationship management is about understanding your customers. It's about really knowing them ......
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Masterminding Your Way To Greater Success
Napoleon Hill coined the concept of the mastermind alliance in his classic book Think and Grow Rich. He believed that a group of like-minded, achievement-oriented individuals could dramatically lever......
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How To Take The Pain Out Of Performance Reviews
The Painful Approach For many years, "performance management" was of an annual event dreaded by both the management and the workforce. For a week or two every year the manager would virtually isolat......
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Disaster Prevention Tips For Hiring A New Manager
It happens over and over in businesses every day. Within large companies, people are promoted to management positions to reward them for performance as individual contributors. After all, the compen......
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How To Prevent Your New Manager From Becoming A Statistic
According to a study by the Manchester Group, 4 out of 10 new managers fail in the first 18 months! The top 5 reasons cited: Not building partnerships or teams with colleagues and peers Unclear e......
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Becoming An Empowered Consumer
How many times have you said to yourself…"I just wish that company would treat me like they appreciated my business!"? For many years I trained Customer Service Reps at a large corporation. There ......
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The Sink Or Swim Approach To Leadership
Looking around in most corporate environments today you'll find mission, vision and values statements proudly displayed on the walls, in print materials and even engraved in granite. Often, they've ......
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Questions To Ask Employees You Want To Retain
Times of cost cutting and downsizing has dramatically impacted the way employees look at their careers. Employees at all levels now know better than ever that job security is no longer something the......
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Managing Performance Every Day
The scenario… The company has decided it needs to eliminate costs. Hundreds of jobs are on the line. The executives of each division have been directed to cut costs by 35%. The tension throughout ......
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Tips For Surviving As A Corporate Refugee
In her book "Are You A Corporate Refugee", Ruth Luban associates "corporate refugees" with refugees who never intend to leave their home country. People who are uprooted from the familiar terrain, c......
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Authors; Lora J Adrianse