by: Bryan Brandenburg. Client satisfaction starts with meeting or beating the contractual obligations of the relationship. There are also some intangibles that can help you to over deliver to a client. MeetingsIn most organizations it’s easy to deliver addition...
by: Philippa Gamse.
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers ca...
by: Andrew Henry.
p>Is your website Really useful? I had a 'rep' in yesterday who was telling me he had a website, not realising I'm a man of many talents he was telling me about all the new companies he was working with and the great products he co...
by: Glenn Murray.
p>Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers? I bet you said “Yes”. But are you sure you listed benefits? If you’ll bear with me for another 10 seconds, I’d like to test out a theor...
by: Richard Cunningham.
For technology companies, service after the sale has emerged on equal footing with innovation as a competitive advantage.
As technology-related products and services touch nearly every area of our lives and our businesses, tec...
by: Richard Cunningham.
Don’t let your customer satisfaction research initiative collect dust on a shelf. Integrate technology with research to optimize the use of customer information.
The typical company spends 80% of customer research time and effort g...
by: Craig Binkley.
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
...
by: chas brothers.
Having been in business a number of years, I’m amazed at the number of people who don’t have the slightest idea of what customer service is. Customer service is not a way of doing things – it’s an attitude.
I always love it when co...
by: Mark A Robinson.
A Working Man's ViewSo What? Who cares? What is Customer Service? What are the repercussions? What does it represent? Who are the culprits? What can be done about it?Dear Reader, I've had enough. After being brought to the point of anger w...
by: .
With all the warnings customers get from 20/20, consumer reports and their local credit union about deceptive sales practices and "hidden profits" dealers make in the F&I department, some days it feels like there is a big yellow warning si...
by: teahupoo.
When it comes to call center support for customers, there are dual benefits seen for both the consumer and the company. There is a great need for the answering of questions or need for the necessary walkthrough in regards to a service or p...
by: infocus.
A lot of companies nowadays are coming up with various customer loyalty programs to ensure bigger profits for their companies. This may seem to be quite a worn idea already for a customer loyalty program but people, no matter how wealthy t...
by: cathywarschaw.
We all like to be treated with good customer service -- respect and kindness -- when receiving services or purchasing products, but how many of us are conscious of our own attitude and body language when the roles are reversed and we are t...
by: tjacowski.
Customers are demanding quality products and services again after the turnaround from the recession of the 1980s. They can no more be seduced into buying just anything through discounts and slick marketing methods. The goal in customer sat...
by: dwoffice.
"Do unto others as you'd have them do unto you." Don't worry; I'm not trying to take you to Sunday school under the pretense of a business article! However, in one form or another we have learned this rule for as long as we can remember. M...
