Customer Service - A Lost Art?
by Craig Binkley.Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about...
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Give Leadership Talks
by Brent Filson.The CEO of a worldwide business asked me to help him develop a talk he planned to give to several hundred of his top executives. He said, 'I feel as if I’m Daniel going into the lion's den.' Indeed,...
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Greeting Card Tango
by Lydia Ramsey.When it comes to holiday greeting cards, to send or not to send is often the question. Once you have decided in the affirmative, you then have to determine who to include on your list, what kind of c...
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PR: The Thrill of a Good Idea
by Robert A. Kelly.The notion that a business, non-profit or association manager can actually hold a big key to success in his or her own hands IS a thrilling idea! And it becomes more thrilling as the manager actuall...
PR: A Potent Force for Success
by Robert A. Kelly.What’s REALLY potent for a business, non-profit or association manager is public relations’ ability to alter individual perception leading to changed behaviors. And then, to persuade those key outsid...
Seven Ways to Say, "No!"
by Gerry McRae.A common remedy for improving your time management is to develop the ability of saying, "NO." Since it is easier to recommend than to do, here are some tips on how to do it. 1. Start with your own a...
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The Not-So-Effective Cover Letter
by Linda Matias.Here’s a newsflash: Cover letters work, plain and simple. This is why I’m intrigued by the fact that a) jobseekers rarely submit them and b) hiring managers seldom read them. As a result, I started a...
