|
||
Whether you are a large company or a small one, you will find that something that can foretell a great deal when you are determining what your company's future is going to be. Choosing wisely will ensure that your IT network is going to stay in good condition and that you will be able to work freely and openly with making sure that your communication with the outside world as well as internally is going to stay in good shape. On the other hand, choosing poorly could lock you into a contract that will be difficult to extract yourself from and that can cause problems down the line.
If you are in a situation where you are looking for a great IT support company, you can't go wrong by doing a lot of research.What IT support companies are devoted to giving companies of your size and your industry good services? Who is well known for good service, and who is getting blasted on reviews sites for poor standards? While you should always take what you see on review sites with a grain of salt, you will find that there is usually some truth to them. A lot of complaints or a history with the Better Business Bureau is something that should make you wary.
Look at the maximum amount of downtime that they promise.When a problem happens, what is the maximum amount of time that it will take for them to fix it? In many ways, this is something that can be quite indicative of what their service is like. Make sure that their support will cover you at all times of the day and take some time to plan out a worst case scenario.What are you looking at when you are considering entering into their services? Unless you can live with their lowest promised rates, you will want to go to someone else. Figuring out what your options are and what you can do when you are looking to get their attention is something that goes a long way towards getting you the results and the IT support company that you need.
Another point that you should remember when you are looking at getting in touch with a good IT network support company is that you should always consider word of mouth.What companies have you heard from, and who have you heard talking about them? What do you need to know when you are thinking about getting in touch with them and how do they come across when it comes to personal interaction. Consider who they are going to be talking to from your company and figure out whether it will be a good match. Some services are great for some companies while others are not, so take some time and make sure that you think about what you have to choose from.
When you are looking at making sure that you are going to get your IT network taken care of, you will soon find that you are in a place with many choices in front of you. This is something that can make a huge difference in your company and how it runs, so choose wisely!
Networking used to be all about data. In fact, most people still think about data, servers, applications and the PC's that deliver them when they choose a network support provider. Those that do, however, often fail to notice the fundamental shift in the network that has already begun. So what is the future of the business network? And what should you be looking out for to plan ahead to ensure you've made the right decision about service provision for not only today, but for the coming years also? This article will answer these question and offers advice for those seeking a provider of IT network support or an IP telephony solution.
The biggest change to your business network will no doubt be the implementation of IP telephony and video teleconferencing capabilities. Therefore no longer is the network the domain of data and the internet, but it becomes communications backbone of your business. The convergence of voice, video and data on the one network has great potential. Enabling true worker mobility, slashing travel (and carbon) costs, allowing for enhanced productivity and collaboration, reduced telecommunications costs and greater business intelligence and agility are some of the key promises underpinning the shift.
This sounds great, but in practice many businesses that have begun down this track are facing one key problem. Two once separate service providers, the telephony service provider and the network/IT service provider, now operate on the same platform. A potential nightmare then arises where changes to the data network inadvertently impact the telephony system and vice verse. Solving the problem requires the two providers to be at the same place at the same time, a scenario that is in practice slow and difficult to co-ordinate. So how can this be resolved? Easy. Before you implement IP telephony, choose a network support provider that is able to expertly handle both IP telephony (from a call management perspective as well as traditional QoS) and your data network. The cost of downtime is increasing exponentially as our reliance on the internet increases. The potential savings in consolidating your providers, and therefore reducing response times and management expense, can be huge.
Sure this all sounds pretty simple, just get a provider that does IP telephony well and data networks well and problem solved. After investigating the marketplace however, you'll find there are very few vendors that have had the foresight to provide such an offering. In fact, Cisco Systems is the only real player in this converged network future. They've long been the leaders in networking, having invented the router way back in 1984 and have subsequently become the company synonymous with networking. But luckily they're also at the forefront of IP telephony and video-conferencing, with the vision of providing these services on top of interoperable and fully compatible building blocks of the network thereby providing a previously unavailable single-vendor approach.
In summary, the key points to consider for the selection of an IT network or IP telephony provider/vendor combination is:
* Provider: Networks of the future are converged, it will save much time and money consolidating your providers with one expert at both networking and IP telephony.
* Vendor: Cisco systems offer the only single vendor approach to the converged network, which also reduces support costs due to interoperability, reliability and compatibility of network components.