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Authors; Ernan Roman

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About the Author:
Call Center Re-Engineering Pioneer Ernan Roman achieves consistent double digit improvements in customer satisfaction and revenue for large corporations IBM, Microsoft, Golden Rule Insurance and small companies like Palms Trading. Get your tips now at http://www.erdm.com/14tipsform.php5 and start implementing breakthrough relationship marketing programs today.

Author Specialises in Articles on : Excellent Customer Service
Find Articles by Ernan Roman, Ern
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Customer Service Call Center
Right now the call centers are nothing but a bunch of unsupervised fresh college pass outs who have no idea of what they are doing and in some way struggling to answer customer queries using their im......
Similar Editorial : 5 3 Bank Customer Service by Cary Cavitt. | Source : Excellent Customer Service

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