About Writer Paula Switzer is a business owner, consultant and speaker on leadership, customer service and communication. Get her free audio mini-course, "How to Achieve Your Purpose and Become a Real Leader" at http://www.bearealleader.com.
Accountability Is The Key To Exemplary Customer Service In their book, Accountability: Freedom and Responsibility without Control, authors Rob Lebow and Randy Spitzer take us on a journey of discovery as they look at a new way to manage our organizations and ourselves. Their fictional character, Kip (Stan Kiplinger) says this: "Accountability is the iss... Similar Editorial : Customer Service by Craig Binkley. | Source : Corporate Strategies
