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Human Resources Workforce Management
Steve Rastall
Diverse software from different disciplines like supply chain management,
inventory management, accounts and finance, sales and marketing have been
integrated to refine and automate the working of an organization at an optimal
level. Workforce management has come to encompass the complete organization. At
the field level, engineers collect and relay data through their hand held
computers directly to the computers at headquarters. The need for real time
response has led to automation of most of the scheduling and lifecycle
management of mobile assets. Workflow management software is extensively used
in such an environment.Workforce management software also deals with issues
related to supply chain management. Sale of products on the shop floor gets
automatically relayed to the headquarters. This information impacts on the
inventory system, which informs the purchase department about fall in
inventory. Thus the supply chain management system links directly with the
workforce management to provide a seamless work environment.Workforce
management has assumed greater importance because of the 24x7 work environment.
Operations in a typical multi national have a worldwide footprint. Traditional
maintenance work which used to be scheduled for off working hours and weekends
has given way to real time repair capabilities. Workforce engineers no longer
enjoy the luxury of hot spares for the simple reason that cost cutting has
reduced inventory to almost insignificant levels. Workforce management is
therefore at the cutting edge of technology. Real time data capture and instant
reconciliation of assets has made workforce management systems mandatory in
mobile infrastructure management. The need for integrating other related
management applications is also inescapable if one wants to maintain a high
level of service. But the choice no longer vests with service providers but
with customers.
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