If you find damage to your car or property, or you are involved in an accident, the very first thing to do is contact your insurance carrier. You should almost always call the police when any criminal activity or damage occurs. The insurance will be taken care of in such a way so that all involved in the scenario will be cared for. Even if the police are not called, in order to make a claim against your insurance or the other drivers insurance, you will need to get all of the necessary information from the other driver. Then, you will need to call on your auto insurance company and policy to move forward.
A claim is any event or cost that could be covered by your insurance. You'll have to use your insurance company to pay for big damages that happen when you're injured or your car is wrecked in an accident. Making a claim is what this process is called. As deemed necessary by your insurance company, there will be an investigation, and then you will receive a check from them or instructions to get it fixed by them. This lets you get your vehicle fixed or pay off the other person who might have been hurt due to your mistake. This is not a complex process for the majority of insurance companies.
Keep in mind, though, that if you should be in an accident and anything happens to you or the other driver, you should never admit guilt. Simply say that you do not know what happened and let the insurance companies work it out. If you state that you were at fault, it may cause your claim to be denied and you'll have to pay the full amount of vehicle damage to your car.