The main reason why you are here is because you're looking for a customer support software and you want to stop doing so much support. If you're spending more than one hour per day supporting your customers you're then you are indeed doing something unnecessary because there are ways to automate all your business.

Ok, let me just come out and say it. The problem most people have is that they don't have a customer support software to manage their support. Yes, I know you think you don't need one and that you're the almighty webmaster but yes, such a script will organize your support in a way you've never seen before.

The reason they don't solve this problem is simply because they don't know how. They either are forced to hire expensive customer support services or they have to do it themselves which can take several hours of their day, because to be honest, it's not easy figuring out a way to automate ALL your support so you only have to take care of a few issues instead of the same thing over and over every day.

What most people don't know is that customer support is always 90% repeated questions and only 10% consists of new unheard of questions. That's why it's possible to reduce the support by putting all the answers of the frequently asked questions right in front of your customers the moment they were going to ask such question.

What I'm talking about here is not a simple change. It's about completely changing the strategy in which you work, and freeing up from 2-4 hours of your day. If you had a job, it would be the equivalent of working from 8-2 and taking the afternoon to do whatever you wanted for the rest of the day. How good does that sound?

The one most important thing you need to do right now? Make a decision. Don't be lazy and say, yeah I'll do it later. I'm serious, what if this improved your business effectiveness by 30 or even 50%? Realize that life changing decisions are made in an instant so go ahead and sign up for a customer support software right now and set it up. I promise you'll never look back.

Imagine spending half the time on your business and having more money and free time to do what really matters to you. Whatever that is, it really starts out by cutting all the bulk work that you can have completely automated if you decide to use a customer support software instead.