Here are a few tips for information you can provide that will help us get to the bottom of your query for you as quickly as possible:

1) Check the knowledgebase

Many companies now have an online knowledgebase which provides extremely detailed answers to common questions, as well as walkthroughs and even video guides to common actions. They're there to help you, so it's worth taking a look to see if there's something that answers your question. If there's not, you could always ask your Technical Support team if your problem is something for which they'd consider producing a guide.

2) Tell them the domain name

It's very important to know exactly where the problem is, and the domain name will help your support team to get to that information as quickly as possible, especially if you have more than one product or service.

3) Be as specific as possible

If you've encountered a problem, one of the best ways to help your support team work out where to focus their efforts is to tell them exactly what you were trying to do when you came across the problem. They'll then know exactly where to look first to try and solve your problem.

4) Provide background information

One of the most useful yet often overlooked pieces of information is whether or now you have previously tried to do whatever it was you were doing when you encountered the problem. It might sound odd, but if you have done the same thing before with no problem it narrows things down a bit. Likewise, it's useful to know if the problem seems to be intermittent.

5) Note down any error messages

These might look undecipherable, but they are extrememly important in helping your Support team to diagnose and resolve your issue - if you encounter one, make a note of its contents and let Technical Support know.