IT infrastructure has become an integral part of businesses today. People use video conferencing & chat to interact live with their people across cities & nations and give live instructions or to take feedback. Maintaining the IT infrastructure for timely interaction with teams is largely the responsibility of your IT team and they support your day to day interaction. It ultimately requires the secured storage of your IT information and timely retrieval to give you the best support & services.

Your IT team stores useful information such as workstation user info, OS licensing, server description, server IP, server applications, server user & make, router IP, WAN IP, SSID, third party support, email servers & accounts, POP/SMTP server info, networks, gateways, printers, licenses and license keys in online softwares such as Techlink Pro by OSM4 so that they can retrieve the required information timely and give you the best support required for your day to day operations. Techlink Pro also enables your IT team to save this information by locations so that only designated people have access to the information. Along with this it has direct links to the support site of major companies such as Compaq, Dell, HCL, HP, McAfee, Microsoft, Symantec, etc. so that with just one click they can get required support directly from the vendors.

You may also encounter instances when you have to store useful information for yourself such as hardware details, passwords, email configuration, server details, third party support contact, network details, etc. that is accessible only to you in which Techlink Pro comes out as a handy tool as whole of the data is stored on the internet and you can access the information from anywhere.

Techlink Pro is a HIPAA compliant online database which you can use to store IT information and also as customer site documentation repository.