About Writer Leonie Bruning is a passionate international trainer, author, marketer and entrepreneur. As a Small Business Expert, she writes books, articles and tutorials to help entrepreneurs improve their business. Go to http://www.be-incontrol.com/index.htm#free for your free sample of the eBook.
Do Small Businesses Need Customer Relationship Management (CRM)? Let's first define what exactly Customer Relationship Management is. The easiest way is to give an example: Every time you get in touch with a customer or prospect (still to be customer), you want to register the information regarding that contact. The more you know about your client, the better yo... Similar Editorial : Customer Management Relationship by thenns. | Source : Business Tax
