There is no denying the importance of information technologies in today's workplace. Even roles in customer service and sectors not traditionally associated with computers, such as hospitality, teaching, trades and gardening, all utilize computer technology in the twenty-first century. While many workers have become generally proficient across a range of software packages, others are just 'skating by' ... and may be unaware that they are skating on very thin ice.

It really isn't sufficient any longer to type with two fingers and struggle with basic computer software packages. Training in these areas is usually offered within the workplace and can be completed in a relaxed fashion with minimal exertion or loss of time. This being the case, there really is little excuse for poor computer skills.

Word processing

Computer courses in word processing teach you the basics of putting together a document (e.g. in Microsoft Word) and editing to a point at which can be saved as 'finished'. There are generally three levels of proficiency: basic, intermediate and standard.

Most recruitment firms and some employers themselves will test a potential employee's proficiency in this basic skill. While most don't expect the top level skill of an administrative assistant (unless of course you are an administrative assistant), they do demand an efficient day-to-day use of the system in place. If that system is MS Word, users will generally be expected to know how page numbering, tables of contents, page breaks and simple formatting functions can be used.

Touch typing

Learning to type was once fairly hellish, faced as one was with a room filled with clacking typewriters. These days it's a much more pleasant experience and taking the time to learn to type will reap a huge reward in general efficiency.

Average typists will get by as long as the skill is not a core function of their role. Two-fingered wonders will have trouble completing work on time and create an inherent disadvantage for themselves. When computer courses are so readily available, there is no need to be weighed down by sub-par typing skills.

Spreadsheets

Useful for keeping records and managing information, spreadsheet programs like MS Excel are invaluable for many business roles. MS Excel is very useful but can be tricky, with formulas to be applied and more advanced functions such as targeted searches and macros. Solid MS Excel skills reflect well on the resume of the office worker and will assist any self employed business person in managing their own records.

Databases

Databases can be difficult and complex or very simple. A huge variety of customer relationship management (CRM) packages exists in the market and it's usually best to learn each package you are confronted with as you progress within your career. Unless databases are to become a speciality, it is possible to just stick with what you know and upskill as required.

The creative stuff

Computer courses are available in design packages such as Adobe Illustrator, InDesign or Photoshop. Most jobs won't necessarily require these skills, but that is not to say that they are not useful skills to have up your sleeve. A proficient user of design software can create brochures, logos and a range of marketing collateral all beautifully designed and ready for print.

Computer courses typically increase productivity, which represents a benefit to both employer and employee. The long term employee benefits can include increased career alternatives and increased value to an employer; resulting in better job security.