Guide for Choosing a VoIP Service Provider

By: Kristen

VoIP services have revolutionised the way we look at telephony services. With VoIP termination facility becoming popular by the day, the number of voice over IP service providers has risen up considerably in the past few years. It becomes important to consider certain parameters before opting for any particular VoIP provider, in order to get the most out of VoIP telephony services.

How to choose a VoIP provider-

1. A VoIP provider must be able to provide enhanced voice quality with minimum latency. This can be ensured if you opt for a provider who has numerous POP's and multiple switches. Besides this, ACD should be between 5-6 minutes and anything above 6 minutes will give you excellent service. ASR on the other hand should lie between 40-50% to give good service; anything above 60% will ensure superior quality calls. Similarly, PDD should lie between 3-4 for average quality and below 2 seconds for excellent service

2. Due to rising competition, competitive rates are being offered. Opt for a VoIP service provider with best rates to increase your profit margin

3. Availability of supportive and helpful technical support round the clock for 365 days. This would give you an added advantage and provide assurance of stable and reliable services by providing instant solution to your problems

4. Initial professional training should be part of the package provided by any VoIP call termination service to help the clients understand the business in depth, which would in turn help them in marketing the service further

5. Consider the requirements of your organisation before looking for any Voice over IP provider. Since you can not expect to get all your needs answered equally, it will make opting for a provider a lot easier if you are aware of your priorities.

6. Look around for VoIP services which furnish you with the ability to monitor your customer accounts via the Internet. Customised billing through real time will not just help you in monitoring every single call of all your clients, but will help you in keeping a strong control over your business operations. Besides this, you will be able to keep a tab on your business 24/7 at your own convenience.

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