5 Point Method for Choosing a VoIP Plan

By: Kristen

So you have done all the necessary research on VoIP, know the benefits that it will bring along with it to take your business to new heights of success and are ready to take the leap from public switch telephony network to VoIP services. What is stopping you then? Selecting the best VoIP plan as would be offered by different service providers is what freezes most of the potential clients of VoIP termination services in their tracks. With infinite providers offering infinite plans, the decision can get very confusion and time-consuming.

There are numerous factors which should be taken into consideration while opting for any particular VoIP service provider. Once you have found the best VoIP provider, you can easily choose from the number of plans on offer according to your needs.

Things to Look For In a Service Provider-

1. The first thing to look out for in a provider is if they offer A to Z VoIP call termination facility, since you might have to make calls to other countries as business needs keep varying with time. This way you would not have to go through the entire procedure of choosing another service provider for different destinations.

2. Next thing to ask for is the rates on offer. A VoIP provider with best rates should be short-listed. The main reason to switch over to voice over IP services is to reduce the telephony bills. Hence, cheaper the rates that you get for this new service, more you will save from it. If you are a wholesaler or a VoIP reseller, procuring VoIP termination services at a lesser rate would ensure you higher profit margin.

3. One cannot afford to neglect the quality of service when they are offering telephony services or utilizing the same. Quality can be checked by the average call duration, post duration delay, average seizure ratio and ratio's and percentage's respectively. Higher the ACD and ASR and lower the PDD, better will be the voice quality. Besides this, always cross check these figures by testing through a live call.

4. Additionally, you can also get their customer retention ratio. This gives an estimate about the number of people who are satisfied with that VoIP solution provider.

5. Let's be practical. Whenever you are dealing with any technology, there are bound to be problems. What matters is how fast they can be resolved. It is thus best to opt for a provider who is offering round the clock technical support and instant resolution to all your problems. This is achievable if your provider is giving you support through online chat or email rather than helpdesk.

Once you have selected the service provider on the basis of these criteria, you can be satisfied of getting a stable and reliable telephony service.

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