Learning Through VoIP Reviews

By: Kristen

On browsing the Internet one would come across endless pages of VoIP reviews by its various users and providers. This in itself points out the growing popularity of voice over Internet protocol in the current age among industries and residentials alike. Not just this, but a careful analysis of any VoIP review shows that most of its users are satisfied with VoIP telephony services. However, there are also a number of them who have faced or are currently facing certain problems related to their previous or existing service provider.

Therefore, it is of utmost importance to discuss and carefully review each service provider before opting for any of them. VoIP service providers can broadly be categorised into 4 categories, namely: tier 1, tier 2, tier 3 and ILD (international long distance) operators. VoIP resellers and wholesale carrier service providers can take services from any of them, depending upon their scale of business and number of clients.

Ideally, only wholesalers and resellers with a large network and clientage are entertained by Tier 1 and 2 operators, whereas Tier 3 level operators' clients normally include medium or small level wholesalers and resellers. Once this has been determined, the next logical step is to compare the rates provided by different providers. With rising competition, competitive rates are being provided by VoIP service providers.

The most important criteria for judging a telephony service is the voice quality and clarity. Without crystal clear voice quality, the end users won't be satisfied, even if minimal rates are being charged for the service. VoIP reviews comparison reveals that most of the users are willing to pay more if the quality of service is better. This is also due to the fact that higher rates of VoIP services is still lower than what a customer would pay for the traditional public switch telephony network services. Therefore, quality becomes an important selection criterion. A VoIP service provider with multiple switches and POP's is bound to provide good quality call transmission.

After sale service, as in the case of industrial goods, is also extremely essential for any IT based services. Best VoIP service reviews are given to those service providers who offer 24/7 technical support to their clients. For wholesalers and resellers, getting help desk service is a great boon since they don't have to handle the back-end processes themselves. Any problem with the telephony service can be easily addressed at that very instant if the service provider offers support through MSN chat and email. Not just this, but some of the VoIP providers also offer initial professional training about the basic technicalities of VoIP services; this is to ensure that the wholesalers and resellers can effectively manage their businesses.

VOIP
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 

» More on VOIP