Ip Telephony: Enabling Unified Communication

By: Kristen

In this globalised world, IP telephony solutions are tailored to meet the broadband needs of business houses and casual users as well. With time, business houses are getting more inclined towards these solutions. It would not be an overstatement to say that these IP-based solutions have raised communication to the 'next' logical level.

By looking at the changing habits of business users and their need for immediate access to information, it can be said that there is a growing demand for specific solutions in communication. As a matter of fact, business houses of all sizes are replacing their traditional phone systems with IP telephony solutions to reduce their calling costs. The inherent cost efficient of these solutions is turning out to be just right to tackle the rising communication costs across the world. With a dependence of the latest VoIP solutions, there is an increase in the productivity as well for the facilitating organisations. The fact that a single IP network is being used for transmitting different types of multimedia content make all these possible.

The IP telephony services play a crucial role in the entire process. With the help of these services, a "consistent" pattern of communication can be followed between different branches of a business house, that could be located in diverse parts of the world. The VoIP solutions unify voice, video, images, text and mobile application on fixed and mobile networks. The dependence on "broadband" network is another crucial factor that needs to be mentioned in this context. It can be said that hosted IP telephony services that are routed over "broadband" internet connections are fast, reliable, customizable and self-manageable - more so when compared to PSTN services. The intelligent application of packet switching technique, wherein calls are routed over the internet, reaps in a lot of dividends in terms of reduced call costs and seamless connectivity.

As a matter of fact, the VoIP services are based on the intelligent application of packet switching technique that makes the IP-based communications possible in the first place. With the help of the IP telephony services, the businesses are able to improve their productivity by almost double and reduce their communication costs by half, as compared to the pre-existing PSTN services. These solutions help the business houses to accrue greater benefits such as security, resilience and scalability.

With its wide list of the benefits, internet telephony solutions are gaining in popularity, not only in outsourcing or telecomm industry, but in every other sector including finance, insurance, travel and media. The multi-purpose communication features and benefits of IP telephony systems have raised the communication levels to greater vistas. The regular improvements in the integration of VoIP telephony with other domains go a long way in making the services more valuable.

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