A Nightmare With My HDTV!

By: Jim Williams

The few weeks ago, I turned my TV on and it wouldn't power on. The red light in front just kept flashing until it went out and the "Lamp" light came on. Oh fine, my hubby had just took off on a military deployment and now I am without TV.

I immediately logged onto my PC to type my spouse, who just insisted we buy a LCD HDTV three years ago. I told him that his "impressive" TV is broken and now I have no hubby and no TV either. You have to love new technology because the next thing I know, he wrote back and told me he bought the extended warranty on the Sony HDTV.

The extended warranty only lasts 4 years so I knew we were pushing it. I also knew the paperwork was buried somewhere with all the rest of the significant papers we had. After shuffling through documents for an hour, I eventually recovered it in an unopened box from our move.

I opened it up and saw the date of our purchase, exactly 3 months shy of four years. YES! So I contacted Sony and let them know the HDTV model I have and my purchase code. They set up a near-by electronics place to come to my residence, make certain it was the lamp and then change it.

They even gave me an appointment day and time. I waited around all day for the serviceman to come to my residence the day of the appointment but he never showed up. Do you know how annoying it is to go from a 52" HDTV to no high definition 19" television? It's quite dissatisfying.

I contacted the electronics Co. and ask them what happened. They gave me another appointment and apologized, which was good, everyone makes mistakes. Nonetheless, the next appointment never happened either.

Then I called again and they said that they just went ahead and ordered the lamp. They said the lamp would arrive in two days. Three days afterward, there was still no lamp. It wasn't until virtually 2 weeks afterwards that they eventually got to my home with the lamp.

The two techs just took off the front panel to the television, unscrewed the lamp frame, and replaced it. It took around five minutes. I could have certainly ordered the lamp myself and fixed it more than a week ago. I will definitely remember that for the next time my precious high definition TV's bulb goes out.

Top Searches on
Electronics
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 
 • 

» More on Electronics
 



Share this article :
Click to see more related articles